Connecting a Device to the IGEL Cloud Gateway

This article describes how to establish the connection between OS 11 devices and the ICG using the ICG Agent Setup. It also explains why there is no need to send ICG configuration settings manually to OS 12 devices.

IGEL OS 11

When the credentials are available at the user / device side, the device is ready to connect to the UMS. If the device has not been configured yet, the Setup Assistant will start automatically on system startup.

The ICG Agent Setup, which is described here, is embedded in the Setup Assistant. The procedure is identical both for the standalone ICG Agent Setup (can be configured in IGEL Setup > Accessories >Using ICG Agent Setup ) and the one embedded in the Setup Assistant. For more information on the Setup Assistant in IGEL OS 11, see the Setup Assistant for IGEL OS chapter in the IGEL OS manual. 

1. From Start Menu > (System) open ICG Agent Setup.
   

2. Enter the ICG server IP address or DNS name into Address. Examples: 172.30.251.71 (IP address), icg.example.com (DNS name)

   

    

3. Click Connect.
   The setup utility checks connectivity and displays 3/4 of the ICG server certificate fingerprint.
   

4. Enter the missing part of the ICG server certificate fingerprint. Any part of the fingerprint may be missing; this is determined randomly.

   

5. Enter the ICG One-Time Password. Click the eye icon to toggle visibility of the password.

   

6. Click Login.
   The message ICG connection ready! is displayed.

   

7. Click Finish.
   The ICG connection icon is shown in the task bar.

IGEL OS 12

There is no need to send ICG configuration settings manually to OS 12 devices. 

IGEL OS 12 devices communicate with the UMS 12 and the ICG 12 through device connectors. The devices automatically get the device connectors both for the UMS and the ICG, even if you use the UMS inside the company network to register the devices.

If you want to onboard remote OS 12 devices that connect to the UMS via ICG, you can register the devices through the ICG using one of the following methods:

• Configure the IGEL Onboarding Service to the ICG. For details, see Initial Configuration of the IGEL Onboarding Service (OBS) .

• Use the ICG credentials in the alternative onboarding method. For details, see the section "Alternative Onboarding Method: Registering Devices with the UMS Using the One-Time Password" under Onboarding IGEL OS 12 Devices .

Default Device Connector Configuration

As a default configuration, once a device is registered, it will try to connect to one of the device connectors. If the first connection doesn't work, it will try the next device connector. If the device is outside the company network, it will finally connect to the device connector of the ICG automatically.

Changing the Device Connector Configuration

Starting from IGEL OS 12.4.1 and UMS 12.4.120, you can define which device connector the device will try to connect to first. You can use the Ranking of connectors parameter under System > Remote Management > Options to set the preferred connections. If you set he parameter to prefer ICG, the device will first try to connect to the device connectors whose connector type is ICG.

You can check the list of device connectors and connector types under System > Remote Management. For more information, see Remote Management in IGEL OS 12 .