Troubleshooting: Citrix HTML5 Receiver Issue

Affected Versions

• IGEL OS 10.05.100 or higher

• IGEL OS 11.01.100 or higher 

Issue

Due to the abolition of plugin technology in Firefox 60+, the Workspace app installed under Linux is no longer automatically recognized.

Solution

1. If your device has IGEL OS 10.05, update to IGEL OS 10.06; if applicable, you can also upgrade to IGEL OS 11.02. If your device has IGEL OS 11.01, update to IGEL OS 11.02. 
   IGEL OS 10.06 and IGEL OS 11.02 have been adapted for a workaround that requires server-side modifications.

2. Change the server-side settings according to the instructions under https://support.citrix.com/article/CTX237727.