Troubleshooting the Horizon Client

Solution Based on Experience from the Field

This article provides a solution that has not been approved by the IGEL Research and Development department. Therefore, official support cannot be provided by IGEL. Where applicable, test the solution before deploying it to a productive environment.

Symptom

There are some issues with the performance of the Horizon client.

Environment

• IGEL OS 10 or higher

Problem 

You don't know how to collect the log files and send them to the IGEL Support team.

Solution

1. In the Setup, go to System > Registry > sessions > vdmcient% > options > debug and activate Save debug information (registry parameter: sessions.vdm_client%.options.debug).  

2. Go to System > Registry > vmware > USB > log and set Set VMware Horizon USB debug level to "debug" (registry parameter:  vmware.view.usb.log). 

3. Go to System > Registry > vmwarevdmapp > debug and activate Save debug informations (registry parameter: vmwarevdmapp.debug).
   The log files are created in the /tmp directory and can be found using the following patterns:
   /tmp/vvdm*
   /tmp/vmware-*

4. Change to /tmp and put the log files into a compressed tar file: tar -czf vmware-logs.tar.gz [logfiles]

5. In the structure tree of the UMS Console, go to the device and select Device File->UMS the context menu.

6. Under Devices file location, enter "/tmp/vmware-logs.tar.gz".

7. Under Target URL, select the location on the UMS Server where the file is to be stored.

8. Click Device->UMS.