Troubleshooting: UMS Console Login with AD User Account Fails
Symptom
UMS console login fails for Active Directory user.
Problem
Open catalina log file
C:\Program Files\IGEL\RemoteManager\rmguiserver\logs\catalina.log
Check the log for message
KDC has no support for encryption type (14)
Solution
If this happens, the following things needs to be done/checked:
Have a look at http://technet.microsoft.com/en-us/library/cc733991.aspx.
Disable DES encryption for the AD user account, this can be done in the account setup of the Windows user administration > Account options.
Follow http://docs.oracle.com/javase/6/docs/technotes/guides/security/jgss/tutorials/Troubleshooting.html.