Troubleshooting: UMS Console Logon Fails

Symptom

When you try to log on to the console you get the error message Unable to load tree.

More recent UMS versions show the following error message:

Problem

Problems with the connection between the UMS console and the UMS server may be caused by a difference in software versions, e.g. if the UMS server was updated but the console still uses an old version.

Solution

Check the version status:

1. Check the version of the console by selecting Help > Info from the UMS console menu.

2. Check the version of the server by selecting Help > Info from the UMS administrator menu.

3. If necessary, update the UMS console to the same version as the server or newer.