Datasheet - IGEL Universal Management Suite as a Service (UMSaaS)

Cloud-hosted modern endpoint management. Always up to date. Always secure. Without the Overhead.

IGEL UMSaaS delivers the full power of the IGEL Universal Management Suite (UMS) as a cloud-hosted, fully managed service.
Hosted and operated by IGEL on leading hyperscalers, UMSaaS enables organizations to manage, configure, and secure IGEL OS endpoints—without maintaining on-prem infrastructure.

Ideal for cloud-first or distributed IT strategies, UMSaaS simplifies operations, ensures continuous updates, and provides enterprise-grade reliability and compliance.

Key Highlights

Fully managed by IGEL: hosting, maintenance, patching, and updates included.
Always current: latest UMS version automatically delivered.
Secure by design: mTLS (TLS 1.3) for the communication between IGEL OS devices; HTTPS (TLS 1.2 & 1.3) for customers accessing the UMS Web App.
Regional control: data hosted in your chosen region
High reliability: 98.5 % uptime SLA with daily backups and automatic failover.
Scalable: grow from pilot to tens of thousands of devices effortlessly.
Compliance-ready: ISO 27001 certified hosting.

UMS On-Prem vs UMSaaS – At a Glance

Capability	UMS (On-Prem)	UMSaaS (IGEL-Managed)
Hosting & Infrastructure	Customer	IGEL
Configuration & Updates	Customer	IGEL
Maintenance & Patching	Customer	IGEL
User & Profile Management	Customer	Customer
Endpoint Management	Customer	Customer
Security & Backups	Customer	IGEL
Uptime SLA	N/A	98.5% Uptime SLA. Availability typically exceeds 99.9% based on continuous performance monitoring across all hosting regions.
Licensing Model	Perpetual / Subscription	Subscription (per seat)

Is UMSaaS right for you?

UMSaaS is ideal for organizations that want to:

Reduce infrastructure and operational costs.
Manage remote or globally distributed endpoints.
Move toward a secure, cloud-managed environment.
Focus IT resources on users—not servers.

Architecture & Scalability

Each customer operates in a dedicated, isolated tenant, ensuring full separation and data protection.
Hosted on leading hyperscalers, with multi-region deployment options.
Built-in failover within each region for business continuity.
Designed to manage tens of thousands of endpoints with minimal latency.
Access via the UMS Web App, offering the same management capabilities as on-prem UMS.

Integration & Migration

Active Directory & SSO integration (supports Entra ID, Okta, Ping and others).
APIs available via the IGEL Management Interface (IMI).
Migration support:
- IGEL Cloud Specialists assist with onboarding and migration.
- Automated migration tooling under development.
- Proof-of-concept environments available.

Data Security & Ownership

Customers retain full ownership of all configuration and device data.
Daily cloud backups with optional restore or data retirement.
Data deleted 30 days after service termination.
ISO/IEC 27001 certified hosting and processes.

Included IGEL Services

UMSaaS is delivered together with:

Enterprise Plus TRM Service – dedicated Technical Relationship Manager (TRM) for proactive support and lifecycle guidance.
QuickStart Enterprise Plus – expert-led onboarding ensuring a smooth deployment.

Getting Started

Contact IGEL Sales to assess your environment and subscription sizing.
QuickStart onboarding with IGEL Cloud Specialists.
Go live with your fully managed UMSaaS environment.