The IGEL UMS Console allows you to observe the desktop of a device on your local PC via shadowing with VNC. 

In order to enable shadowing, you must allow remote access for the device: in the Setup or the configuration dialog in the UMS, select System > Remote Access > Shadow > Allow remote shadowing

For shadowing, remote access rights are required. See Object-Related Access Rights.

Limitations for Special Characters

Some special characters might not be transmitted through the VNC connection. The processing of special characters depends on the following factors:

  • Keyboard layout configured on the VNC client and on the VNC server
  • VNC viewer in use: An external viewer and the internal viewer behave differently. 
  • Firmware version of the endpoint device
  • UMS user interface: The UMS Console and the UMS Web App have different VNC viewers.

For shadowing in the IGEL UMS Web App, see Remote Access to Devices via Shadowing in the IGEL UMS Web App.

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