How to Launch a VNC Session in the IGEL UMS

Limitations for Special Characters

Some special characters might not be transmitted through the VNC connection. The processing of special characters depends on the following factors:

• Keyboard layout configured on the VNC client and on the VNC server

• VNC viewer in use: An external viewer and the internal viewer behave differently. 

• Firmware version of the endpoint device

• UMS user interface: The UMS Console and the UMS Web App have different VNC viewers.

To launch a VNC session, proceed as follows:

1. In the context menu, click Shadowing.
   A connection dialog will appear.
   

2. Enter the password if you have set one in the security options.
   

If you have a user account, you can connect to the UMS Server and launch the IGEL VNC Viewer separately. The IGEL applications folder in the Windows Start Menu contains a link to it.

1. Enter a host name or the IP address manually on the first tab.
   

2. On the second tab, select a device from the structure tree.