Although a device can be scanned from the console, it cannot be registered on the server. One of the following error messages will appear in the UMS console:
Cannot connect to remote management server
Protocol state invalid
This may be caused by
- the server's firewall blocking the process.
- an already existing UMS certificate on the device.
- some database service hanging.
- network transfer delays or losses affecting the registration process.
Solving the firewall problem:
- On your system running the UMS console and server add the following port to the Windows firewall as an exception:
If you have changed the standard port 30001 in the UMS administrator, open the firewall accordingly for this port.
- Name =
- TCP Port =
- Name =
- Make sure no other firewall within the network is blocking ports 30001 and 30005.
- Try to import the device again.
Solving the certificate problem:
Reset the device to factory defaults and try to import the device again.
Solving the database problem:
In UMS Administrator disable the currently active data source and re-activate it again. Try to import the device again.
Checking the network:
Check if the network is fine by sending pings from the device console to your UMS server:
ping -s -c 10 -M do
Start with SIZE =1500 and decrease the size of packages until all packages got transferred without fragmentation or package loss. 1440 / 1400 / 1350 / 1300 are good values to test with.
See also UMS Communication Ports.