Save Device Files for Support

Menu path: Help > Save device files for support

You can use the UMS for collecting log files from a device. These log files will be zipped, so you can easily send them to the IGEL support team. The exact behavior is dependent on the device's firmware version.

Saving the Log Files of a Device

  1. Go to Help > Save device files for support.
    A wizard appears. In the screen Select Devices, the devices section of the navigation tree is shown.
  2. Select the device whose log files you want to save and click Next.
    The screen Select a target directory for the zipped files is shown.
  3. Select a target directory and click Next.
    The log files are collected from the device and zipped. The file path is shown.
  4. Click Finish.

Log Files Collected with IGEL OS 10.04 or Higher

The UMS asks the device to send log files. The selection of log files is configurable on the device. The following log files are collected by default:

  • /config/Xserver/card0
  • /config/Xserver/monitor-info
  • /config/Xserver/xorg.conf-0
  • /config/sound/card0
  • /config/sound/default_card_name
  • /var/log/Xorg.0.log
  • /wfs/group.ini
  • /wfs/setup.ini
  • dhclient lease files

You can add more log files via the IGEL Setup under Accessories > System Log Viewer > Options. For further information, see Options.

Log Files Collected with Other IGEL OS Versions

The UMS requests the following log files:

  • setup.ini
  • group.ini
  • messages
  • Xorg.0.log
  • xorg.conf-0
  • Xorg.0.log.old
  • wpa_debug.all
  • tcsetup.log
  • tcsetup.log.1

Log Files Collected with Windows IoT 4.03 or Higher

The UMS asks the device to send log files. The selection of log files is configurable on the device. The following log files are collected by default:

  • D:\data\setup.ini

  • D:\data\group.ini

  • D:\data\sysinfo.ini

  • D:\data\uptime.ini

  • D:\data\ftreg\ftreg.ini

  • C:\Program Files (x86)\IGEL\upd\tcsetup.log

  • C:\Program Files (x86)\IGEL\upd\xplog.txt

  • C:\Program Files (x86)\IGEL\z_ramdrive

  • C:\Program Files (x86)\IGEL\log

  • C:\ProgramData\IGEL\DualbootQT_Inst_Log.txt

  • C:\ProgramData\IGEL\DualbootQT_UnInst_Log.txt

  • C:\ProgramData\IGEL\LogMisc.txt

  • C:\Windows\System32\winevt\Logs\Application.evtx

  • C:\Windows\System32\winevt\Logs\System.evtx

  • C:\Windows\System32\Sysrep\Panther\setuperr.log

You can add more log files via the IGEL Setup under System > Registry > System > support_files% > Add Instance (Registry key: system.support_files% resp. system.support_files<number>)


Last update: May 24, 2019