UMS console login fails for Active Directory user.


  1. Open catalina log file C:\Program Files\IGEL\RemoteManager\rmguiserver\logs\catalina.log
  2. Check the log for message KDC has no support for encryption type (14)


If this happens, the following things needs to be done/checked:

  1. Have a look at
  2. Disable DES encryption for the AD user account, this can be done in the account setup of the Windows user administration > Account options.
  3. Follow