Symptom

When updating the High Availability (HA) installation, an error message appears saying that not all applications could be closed before the update. A retry does not solve the problem.

Environment

  • UMS HA installation

Problem

The load balancer does not stop and stays in the "Stopping" mode:

Solution

Stop the load balancer manually and proceed with the update. For information regarding stopping the HA services, see HA Services and Processes