Troubleshooting: UMS Console Login with AD User Account Fails

Symptom

UMS console login fails for Active Directory user.

Problem

1. Open catalina log file C:\Program Files\IGEL\RemoteManager\rmguiserver\logs\catalina.log

2. Check the log for message KDC has no support for encryption type (14)

Solution

If this happens, the following things needs to be done/checked:

1. Have a look at http://technet.microsoft.com/en-us/library/cc733991.aspx.
   

2. Disable DES encryption for the AD user account, this can be done in the account setup of the Windows user administration > Account options.
   

3. Follow http://docs.oracle.com/javase/6/docs/technotes/guides/security/jgss/tutorials/Troubleshooting.html.