Download page VNC Connection Error with Java Web Start Console and external VNC Viewer.
VNC Connection Error with Java Web Start Console and external VNC Viewer
Symptom
You are using IGEL UMS Java Web Start Console with Java SE Runtime Environment 7 or 8 (Java 7 or 8) and you have defined an external VNC viewer program in IGEL UMS Java Web Start Console.
When shadowing a thin client the error message appears: Cannot run program "": CreateProcess error=2, system cannot find the file.
Problem
The VNC viewer program's path definition is not correct. Java 6 did accept the path without quotes but Java 7 or 8 will not find the program without quotation. So this problem will most likely occur after upgrading the Java Environment.
Solution
Check the VNC viewer program's path in your UMS Console:
Go to Misc > Settings
Select your External VNC viewer program
Make sure the path is enclosed in double quotes ( "C:\program files\path\program.exe" )