Menu path: Help > Save TC files for support

You can use the UMS for collecting log files from a thin client. These log files will be zipped, so you can easily send them to the IGEL support team. The exact behavior is dependent on the thin client's firmware version.

Log Files Collected with IGEL OS 10.04 or Higher

The UMS asks the thin client to send log files. The selection of log files is configurable on the thin client. The following log files are collected by default:

  • /config/Xserver/card0
  • /config/Xserver/monitor-info
  • /config/Xserver/xorg.conf-0
  • /config/sound/card0
  • /config/sound/default_card_name
  • /var/log/Xorg.0.log
  • /wfs/group.ini
  • /wfs/setup.ini
  • dhclient lease files

You can add more log files via the IGEL Setup under Accessories > System Log Viewer > Options. For further information, see Options.

Log Files Collected with Other IGEL OS Versions

The UMS requests the following log files:

  • setup.ini
  • group.ini
  • messages
  • Xorg.0.log
  • xorg.conf-0
  • Xorg.0.log.old
  • wpa_debug.all
  • tcsetup.log
  • tcsetup.log.1

Log Files Collected with WIndows IoT 4.03 or Higher

The UMS asks the thin client to send log files. The selection of log files is configurable on the thin client. The following log files are collected by default:

  • D:\data\setup.ini

  • D:\data\group.ini

  • D:\data\sysinfo.ini

  • D:\data\uptime.ini

  • D:\data\ftreg\ftreg.ini

  • C:\Program Files (x86)\IGEL\upd\tcsetup.log

  • C:\Program Files (x86)\IGEL\upd\xplog.txt

  • C:\Program Files (x86)\IGEL\z_ramdrive

  • C:\Program Files (x86)\IGEL\log

  • C:\ProgramData\IGEL\DualbootQT_Inst_Log.txt

  • C:\ProgramData\IGEL\DualbootQT_UnInst_Log.txt

  • C:\ProgramData\IGEL\LogMisc.txt

  • C:\Windows\System32\winevt\Logs\Application.evtx

  • C:\Windows\System32\winevt\Logs\System.evtx

  • C:\Windows\System32\Sysrep\Panther\setuperr.log

You can add more log files via the IGEL Setup under System > Registry > System > support_files% > Add Instance (Registry key: system.support_files% resp. system.support_files<number>)

Saving the Log Files of a Thin Client

  1. Go to Help > Save TC files for support.
    A wizard appears. In the screen Select Thin Client, the thin clients section of the navigation tree is shown.
  2. Select the thin client whose log files you want to save and click Next.
    The screen Select a target directory for the zipped files is shown.
  3. Select a target directory and click Next.
    The log files are collected from the thin client and zipped. The file path is shown.
  4. Click Finish.