Proceed as follows to register for IGEL Customer Portal for the first time:

  1. Click Register in the upper right menu bar:

    The Support Registration form will open.
  2. Enter your user data:

    Required information is marked with an asterisk (*) and is displayed in the right pane at the same time.
    When you have entered all the information, you will no longer see a reference to the required information in the right pane.

    IGEL Support Account Requirements for Name and email address:
    • Must a business email address with your company
    • No personal email addresses (solely B2B)
    • No generic contact details or email addresses e.g. (info@company.tld)
    • Free email provider domains are not allowed (e.g.,,, etc)
    • No shared (multi-user) accounts (e.g. support-team@company.tld)

  3. Click Submit.
    You will now be sent a confirmation email.
  4. Check your mailbox and confirm your registration by clicking on the appropriate link. If you have not received the email, please check your spam folder.

    If you have not started the registration process, but still receive a corresponding email: Decline the registration by clicking the appropriate link in the email.

    Your user data will now be internally checked and released.
    The approval of your registration will be confirmed by email. In this email, you will find the link to the IGEL Customer Portal and an initial password (one-time password). 

  5. Open the IGEL Customer Portal via the link and click Login in the upper right menu.

  6. In the subsequent login form, you now enter your Username and your initial Password (one-time password).
    The Change Password dialog box will open:

  7. Enter your Current Password and your New Password according to the requirements. 

  8. Confirm the new password by clicking Submit.
    The IGEL Customer Portal will open and you will be logged in.

    Please remember your username and password or store them in a safe place so that you can successfully log in to the support portal in the future.