To request a new password, proceed as follows:

  1. Click Login in the upper right menu bar.

    A dialog window will open where you can enter your user data.
  2. Click Forgot Password? to request a new password.
    A dialog box for requesting a new password will open:

    The password change is done in three steps: Identify, Verify, Reset.

  3. Identify: Enter your Username that you used to register with IGEL in the old support system.

    This step checks whether your user data could be transferred to the new support system. If your user data cannot be found, you will receive an error message:

    In this case, a new registration is necessary. You can find more information about re-registration here.

  4. Verify: Enter your Email address to which the verification email should be sent.

    A verification email will be sent to you by email.
  5. Check your e-mail inbox and confirm it with the corresponding link. If you have not received the email, please check your spam folder.
    The Reset Password dialog box will open in your default browser.

  6. Reset: Set a new password following the displayed password rules.

  7. Confirm your new password by pressing Reset Password.

    With the verified user data and with the new password you can now log in to the IGEL Customer Portal and use the corresponding functions.