Troubleshooting: Possible Error Codes During the Onboarding
During the onboarding with the IGEL Onboarding Service or with the one-time password method, the following internal errors may occur.
Error message: "Could not manage your device because of an internal error (<error-code>)"
Error Code | Meaning |
|---|---|
30 | Onboarding service not reachable anymore |
32 | Invalid arguments |
33 | Failed to initialize EST API |
34 | Failed to load trust chain |
35 | Failed to load key pair |
36 | Failed to load private key |
37 | Failed to get CA certificates from server For information on the solution, see Troubleshooting: Error 37 during Onboarding of an IGEL OS12 Device. |
38 | Failed to enroll a certificate from server For information on the solution, see Troubleshooting: Error 38 during the Onboarding of an IGEL OS 12 Device. |
39 | Failed to retrieve the enrolled certificate |
40 | Failed to convert the enrolled certificate to PEM |
41 | Failed to save the enrolled certificate |
42 | Failed to create a TLS context |
43 | Failed to create a TLS handle |
44 | Failed to establish a TCP connection |
45 | Failed to establish a TLS connection |
46 | Failed to verify TLS certificate chain |
47 | Failed to load system trust store |
If you have checked your configuration and everything seems to be correct, collect the log files as described under Debugging / How to Collect and Send Device Log Files to IGEL Support and contact IGEL Support.