IGEL Customer Portal is the doorway to IGEL product-related services. Registering here your company account is the first step to start using IGEL products. After registration, you can also reach IGEL Support through the IGEL Customer Portal.

Registering for the IGEL Customer Portal

As a result of our continued commitment to provide the best COSMOS customer experience, we have temporarily turned off SSO Login while our internal teams work to implement a new product to achieve the next-level experience.

All users will need to use a username (email address) and password to access the IGEL Customer Portal.

To register for the IGEL Customer Portal:

  1. Open IGEL Customer Portal and click Register in the upper right corner of the menu bar:

    The IGEL Customer & Account Registration form will open.

  2. Enter your user data:

    Required information is marked with an asterisk (*) and is displayed in the right pane at the same time.

    When you have entered all the information, you will no longer see a reference to the information needed in the right pane.

    IGEL Company Account Requirements

    • Your name and email address
    • Must be a business email address with your company domain
    • No personal email addresses (solely B2B)
    • No generic contact details or email addresses, e.g. (info@company.tld)
    • No shared (multi-user) accounts (e.g. support-team@company.tld)
    • Free email provider domains are not allowed (e.g. gmail.com, yahoo.com, etc.)
  3. Click Submit.
    A confirmation email will be sent to you.

  4. Check your mailbox and confirm your registration by clicking on the appropriate link. If you have not received the email, please check your spam folder.

    Your user data will now be internally checked. You will receive an email confirmation when your registration has been approved containing your username and one-time password. As soon as you log in for the first time, you will be prompted to change your password. The registration approval process usually takes no more than 24 hours.


  5. To log in to the IGEL Customer Portal, click the button COSMOS Login in the received email.

    Please remember your login email. It will be used as Super Admin credentials, with which you can later invite new users and assign them specific roles, see Managing Users and Roles in the IGEL Customer Portal.

Logging In to the IGEL Customer Portal

  1. Open the IGEL Customer Portal and click Login.

  2. Enter the user name and password that you used to register with IGEL and click Log in.

Login Credentials Forgotten?

  1. Open the IGEL Customer Portal and click Login.

  2. Click Forgot Password? to reset a password.

    A dialog for requesting a new password will open:

    The password change is done in three steps: Identify, Verify, Reset.

  3. Identify: Enter your user name that you used to register with IGEL.

  4. Verify: Enter your email address to which the verification email should be sent.

  5. Check your email inbox and confirm it with the corresponding link. If you have not received the email, please check your spam folder.
    The Reset Password dialog box will open in your default browser.

  6. Reset: Set a new password following the displayed password rules and confirm by clicking Reset Password.
    With the verified user data and the new password, you can now log in to the IGEL Customer Portal.

Finding Support Information on the IGEL Customer Portal

If you have Priority or Plus support, you can find the following support information on the landing page after login:

  • Support Level
    The level of support you have. You can find more information on support levels at https://www.igel.com/support/.
  • Call
    Regional support number.
  • Pin
    The PIN that you use for authentication during a support call.