Troubleshooting: Wireless Mouse Keyboard Set Logitech k520 Freezes in Citrix Session

Solution Based on Experience from the Field

This article provides a solution that has not been approved by the IGEL Research and Development department. Therefore, official support cannot be provided by IGEL. Where applicable, test the solution before deploying it to a productive environment.

Issue

Wireless Mouse Keyboard Set Logitech k520 freezes in Citrix XenDesktop session.

Environment

• IGEL OS 11

• UMS 6.01 and higher

Description

If the Wireless Mouse Keyboard's infrared signal is disturbed, it freezes.

Solution

This particular device uses infrared dongle. BT devices should work fine as a workaround and we suggest using those. Citrix discourages the use of the IR dongles.