Download page Wireless Mouse Keyboard Set Logitech k520 Freezes in Citrix Session.
Wireless Mouse Keyboard Set Logitech k520 Freezes in Citrix Session
Solution Based on Experience from the Field
This article provides a solution that has not been approved by the IGEL Research and Development department. Therefore, official support cannot be provided by IGEL. Where applicable, test the solution before deploying it to a productive environment.
Wireless Mouse Keyboard Set Logitech k520 freezes in Citrix XenDesktop session.
- IGEL OS 11
- UMS 6.01 and higher
If the Wireless Mouse Keyboard's infrared signal is disturbed, it freezes.
This particular device uses infrared dongle. BT devices should work fine as a workaround and we suggest using those. Citrix discourages the use of the IR dongles.