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Troubleshooting: RDP Session playing Sound: Error RDPSND_NEGOTIATE

Symptom

If the user plays some sound within the RDP session the connection terminates on some devices with error message:


ERROR: RDPSND: Extra RDPSND_NEGOTIATE in the middle of a session
ERROR: TCP Connection: Cannot receive data (Keep alive timeout)

RDP Sound Driver Error

Problem

This may happen if during data transmission the connection fails.

Solution

Try a different sound driver for RDP session:

  1. Go to System > Registry > rdp.winconnect.sound-driver

  2. Choose OSS or ALSA





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