Issue

There is a specific support case and you need to read out the current local configuration of the device.

Solution

If you need to read out the current local configuration of the device (e.g. during a support case), you can copy the two local files setup.ini and group.ini either locally or via the IGEL UMS.

Option 1: Via UMS Console > Help > Save device files for support

You can transfer the setup.ini and group.ini files together with the device's log files as described in the section "With UMS" under Sending Thin Client Log Files to IGEL Support.

Option 2: Via UMS Console > [device's context menu] > Export Device Settings

Alternatively, you can export the effective settings that affect the device (i.e. the interaction of local settings and all profiles) as an XML file: UMS Console > [device's context menu] > Export Device Settings.
The IGEL Support can import this file into the UMS as a profile and view the effective settings directly in the UMS Console.

Option 3: Via UMS Console > [device's context menu] > Other commands > Device File->UMS

You can also transmit the setup.ini and group.ini files from the device to the UMS as follows:

  1. In the UMS Console, select Other commands > Device File->UMS from the device's context menu or under Devices in the menu bar.
  2. Under Device file location, specify /wfs/ as the source.
    Example: /wfs/setup.ini
  3. Under Target URL, select the destination on the UMS Server and enter the name of the transferred file under File Name.
    Example: https://umsserver.domain:8443/ums_filetransfer/setup.ini
  4. Click Device File->UMS.
    The file will be transferred to /rmguiserver/webapps/ums_filetransfer.

Option 4: Via copying to a USB storage device

You can also save the files locally on a FAT32-formatted USB stick:

  1. In the IGEL Setup, go to Devices > Storage Devices > Storage Hotplug and enable Storage Hotplug.
    If you use static client drive mapping, make sure that the Number of drives is greater than zero. See Storage Hotplug.
  2. Create a terminal session under Accessories > Terminals.
  3. Connect your USB stick.

  4. Open the terminal and log in as root.

    To find out the name of the USB stick, you can use the commands:
    cd /userhome/media 
    ls -l

    If there are spaces in the device name, you'll have to include it later in the quotation marks "". 
    If there are no spaces in the device name, quotation marks will not be required.

  5. Type cp /wfs/*.ini /media/[name of USB storage device]/ and press [Return] to copy all .ini files from your endpoint device, incl. setup.ini and group.ini, to the USB stick.
  6. Type sync and press [Return]. Wait a few seconds before safely ejecting the USB stick from the endpoint device.