Solution Based on Experience from the Field

This article provides a solution that has not been approved by the IGEL Research and Development department. Therefore, official support cannot be provided by IGEL. Where applicable, test the solution before deploying it to a productive environment.


Wireless Mouse Keyboard Set Logitech k520 freezes in Citrix XenDesktop session.


  • IGEL OS 11
  • UMS 6.01 and higher


If the Wireless Mouse Keyboard's infrared signal is disturbed, it freezes.


This particular device uses infrared dongle. BT devices should work fine as a workaround and we suggest using those. Citrix discourages the use of the IR dongles.