A user has to change the password within session to Citrix XenDesktop 7.x or Virtual Desktop server and receives an error message during the process: Warning: Could not connect to the Citrix server.

Citrix Password Change Message

Citrix Connection Error Message


The password change option is disabled on XenDesktop 7.x server (server default setting!).


Enable password change option on your Citrix server:

  1. Go to Citrix StoreFront MMC
  2. Open page Authentication
  3. Set Authentication Method = User name and password
  4. Click Manage Password Options (right panel)
  5. Enable an option allowing the password change (Any time or When expired)