Sending Device Log Files to IGEL Support

When the IGEL support team asks you to provide your device's log files, follow the instructions below.

  1. Start the UMS Console and enter your User Name and Password.
  2. Click Connect.

    The UMS Console window opens.
  3. Open the Help submenu and select Save TC files for support.

    The dialog Save TC files for support opens.
  4. Select the device in question and click Next.

    The dialog Select a target directory for the zipped files opens.
  5. Select a directory which is suitable for saving the zipped log files, and click Next.

    A confirmation dialog shows the path and file name under which the log files are stored.

    Depending on your system, you can copy the path using [Ctl] + [C] and paste it into the File Explorer's address bar.

  6. Open your system's File Explorer, go to the path portion of the file location.
  7. Send the ZIP file to the IGEL support team.
  8. Close the confirmation dialog by clicking Finish.

The above procedure collects only those logs that have been written since the last system start. To allow persistent logs, you can configure a dedicated partition for debug logs. For more information, also on adding additional logs, see Extended Logging With Syslog, Tcpdump and Netlog.

Last update: June 4, 2019