Acting as a Service Provider for Several Companies

Overview

If you are a service provider for several companies, ask the administrators of each company to assign the Service Provider role to you. It may make sense to provide the company administrator with basic instructions; see Inviting a User to Your Company. Afterwards, when you log in to the IGEL Licensing Portal (ILP), you select the company for which you want to work first. When you select a company, you enter the account of that company. Therefore, all Product Packs and licenses that belong to that company are at your disposal.

In the following example, a service provider is taking care of three companies. To work off his to-do lists, he logs in at the IGEL Licensing Portal (ILP) once and selects the company whose tasks he wants to work on next:

This article covers the following topics:

Prerequisites

Operating the UMS

To be able to deploy licenses on behalf of a company, you need a user account for the company's Universal Management Suite (UMS). If all companies which you are working for use Automatic License Deployment (ALD), you possibly can execute all tasks using only the ILP; the licenses that result from your actions are deployed to the devices automatically. Otherwise, you must use the UMS to deploy licenses manually; see Manual License Deployment for UDC3.

For further information about operating the UMS, see Endpoint Management (UMS).

Registering with the IGEL Licensing Portal (ILP)

When you are invited by a company administrator, you receive an invitation e-mail. If you are not registered yet, you must register with the ILP once.

When you are registered with the ILP, you have a user account that allows you to work with any company that invites you as their service provider. You simply have to log in and select the right company.

To register with the ILP:

  1. Click the registration link in your invitation e-mail.
  2. Fill in all required fields and click Register.
    Your request will be processed by the IGEL service team. When your requested is accepted, you receive a confirmation e-mail. 

Basic Operations

Selecting a Company

If you are assigned to more than one company, you must select the right company after login.

  1. If you are not logged in to the IGEL License Portal (ILP), login at https://activation.igel.com.
  2. In the account menu, choose Select Company.

    The dialog Select company is shown.
  3. Select the company you want to manage and click OK.

    The dashboard shows the data for the selected company.

Registering a Delivery Token

  1. Log in at the IGEL License Portal (ILP): https://activation.igel.com. If you have not registered yet, you must register first.
    Your dashboard is shown. 
  2. Select Register Delivery Token.

    Service Providers: Double Check That You Have Selected the Right Company

    Before you register a Delivery Token, make sure you have selected the right company. If you register a Delivery Token, the resulting Product Pack will be assigned to the currently selected company, no matter if that company has ordered this Product Pack or not. If you have registered a Delivery Token for the wrong company, contact the IGEL service team. 

  3. Enter the Delivery Token, confirm the license terms and click Send.

Renewing a Maintenance

When you have ordered a maintenance renewal, your IGEL reseller or the IGEL Customer Care team has sent you a new Delivery Token.

If Automatic License Deployment (ALD) is used, this is all you need to make the renewal effective. For further information, see Setting up Automatic License Deployment (ALD).

If Automatic License Deployment (ALD) is not set up, you have to deploy the new licenses resulting from the renewal manually. For further information, see Manual License Deployment for IGEL OS.

To renew a maintenance:

  1. Log in at the IGEL License Portal (ILP): https://activation.igel.com. If you have not registered yet, you must register first.
    Your dashboard is shown. 
  2. Select Register Delivery Token.

    Service Providers: Double Check That You Have Selected the Right Company

    Before you register a Delivery Token, make sure you have selected the right company. If you register a Delivery Token, the resulting Product Pack will be assigned to the currently selected company, no matter if that company has ordered this Product Pack or not. If you have registered a Delivery Token for the wrong company, contact the IGEL service team. 

  3. Enter the Delivery Token, confirm the license terms and click Send.

The page Order Details is shown, which contains the details about your maintenance renewal.

Moving Active Licenses between Product Packs

You can move a license from one Product Pack to another by removing the license in one Product Pack and adding the license to another. The Product Packs must be of the same type; for instance, a license can be moved from one Enterprise Management Pack to another Enterprise Management Pack, but not from an Enterprise Management Pack to a Workspace Edition Product Pack.

Removing the License from Product Pack A

  1. Log in to the IGEL License Portal (ILP) at https://activation.igel.com. If you have not registered yet, you must register first.
    Your dashboard is shown. 
  2. In the list of Product Packs, find the Product Pack from which you want to move a license to another Product Pack.
  3. Click Manage in the appropriate list entry to open the management dialog.
    The management dialog opens.
  4. Click Remove hardware.
  5. Select the device whose license you want to move, confirm I have read T&C..., and click OK.

    The license count of the Product Pack is decreased by 1. The license of the device can be added to another Product Pack.


Assigning the License to Product Pack B

  1. Click Add hardware.
  2. Click the  symbol to add a unit ID.
  3. Enter the unit ID and click OK.

    The new device license is shown.
  4. Press OK.
  5. The license count of Product Pack B is increased by 1. The license is now contained in Product Pack B.



Rearranging the Licenses of a Product Pack

Use Cases

  • You have a new Product Pack with, for instance, 100 unused licenses. You want to use 50 licenses now, and the the other 50 licenses three months later. But as soon as one license of a Product Pack is activated, the period of validity begins, and the expiry date of all licenses is set to the same value. Thus, you need a method to separate those licenses which should be activated now from those which should be activated in three months.
  • You want to renew only a subset of the licenses contained in a Product Pack. Thus, you need a method to separate those licenses which should be renewed from those which should be exempted from the renewal.

Splitting a Product Pack will result in two Product Packs; a defined number of licenses will be moved to the newly created Product Pack, while the rest remains in the original Product Pack.

Instructions

  1. Log in to the IGEL License Portal (ILP) at https://activation.igel.com. If you have not registered yet, you must register first.
    Your dashboard is shown. 
  2. In the list of Product Packs, find the Product Pack you want to split.
  3. Click  in the appropriate list entry to open the management dialog.
    The management dialog opens.
  4. Click Split product pack.
  5. The Split product pack dialog opens.
  6. Choose the method of dividing up the licenses:
    1. Move a fix amount of license slots to the new Product Pack: Enter the amount of licenses to be moved, or use the arrows to adjust the number.
    2. Move all free license slots to the new Product Pack: Activate Split only empty slots. This option is available if at least one license is activated.
  7. Click Ok.
    The two Product Packs that result from the split are shown.


Adding a Comment to a Product Pack

To organize your Product Packs, you can add a comment to each Product Pack.

To add or edit a comment:

  1. Log in to the IGEL Licensing Portal (ILP) at https://activation.igel.com.
    Your dashboard is shown.
  2. In the list of Product Packs, find the Product Pack you want to add a comment to.
  3. Click  in the appropriate list entry to open the management dialog.
    The management dialog opens.
  4. Click  to add a comment or edit an existing comment.

    The Edit comment dialog opens.
  5. Enter your comment and click OK.

    The comment is saved.
    You can search for the comment using the text field Search product pack:

Transferring a License from One Device to Another

You can move a license from one device to another device by removing it from device A and then assigning it to device B.

Feature Requires License

License portability requires a valid license. This license is part of the Software Maintenance. When the license expires, licenses cannot be moved between devices any more.

Removing the License from Device A

  1. Log in to the IGEL Licensing Portal (ILP): https://activation.igel.com. If you have not registered yet, you must register first.
    Your dashboard is shown.
  2. In the list of Product Packs, find the Product Pack from which you want to move a license to another device.
  3. Click Manage in the appropriate list entry to open the management dialog.
    The management dialog opens.
  4. Click Remove hardware.
  5. Select the device from which you want to remove the license, confirm I have read T&C..., and click OK.

    The license count of the Product Pack is decreased by 1. The license is no longer valid for this device and can be assigned to another device.


Assigning the License to Device B

  1. Click Add hardware.
  2. Click the  symbol to add a unit ID.
  3. Enter the unit ID and click OK.

    The new device license is shown.
  4. Press OK.
  5. The license count of the Product Pack is increased by 1. The license is now assigned to the new device.

Managing Product Packs in an Automatic License Deployment (ALD) Environment

When Automatic License Deployment (ALD) is set up, you can assign or unassign Product Packs for license deployment. The deployment procedure itself is handled automatically.

For further information, see the following documents:





Last update: May 21, 2019