This article describes which functions you are entitled to with a valid IGEL COSMOS Platform Access Subscription (PAS) and which functions are unavailable when the subscription has expired.

The relevant information is shown for:

IGEL OS 12

Functions on the Endpoint Device

FunctionSubscription ActiveSubscription Expired
Connect to UMS(tick)(tick)
Use installed apps(tick)(tick)
Activate codecs(tick)(tick)
Connect to ICG(tick)(error)
Update / install apps locally(tick)(error)
Update IGEL OS locally(tick)(error)

Endpoint Management Functions

FunctionSubscription ActiveSubscription Expired
Deploy productive license(tick)(tick)
Shadow device (always secure)(tick)(tick)
Power control commands(tick)(tick)
IGEL Management Interface (IMI)(tick)(tick)
Perform device configuration changes (profiles / individual device settings)(tick)

(error)

(configuration is frozen)*

Trigger update to the latest OS(tick)(error)
Trigger app updates/installations(tick)(error)
Enable auto-update(tick)(error)

*The settings will be kept as they were defined before the license expired. This way, business continuity is granted.

Onboarding Service (OBS)

FunctionSubscription ActiveSubscription Expired
Access the OBS(tick)(tick)
Redirect to UMS/ICG(tick)(tick)

IGEL OS 11

Functions on the Endpoint Device

FunctionSubscription ActiveSubscription Expired
Use IGEL OS 11(tick)(tick)
Connect to UMS (scan and register)(tick)(tick)
Update firmware locally(tick)

(tick) 
(see the note *)

Activate multimedia codecs(tick)(tick)
Shared Workplace(tick)(error)
Custom Partition(tick)(error)

Endpoint Management Functions

FunctionSubscription ActiveSubscription Expired
Scan and register devices(tick)(tick)
Use the ICG (license deployment is still functional)(tick)(error)
Deploy productive licenses(tick)(tick)
Perform device configuration changes with profiles (not via ICG)(tick)(tick)
Perform device configuration changes remotely (not via ICG)(tick)(tick)
Shadow devices (not via ICG)(tick)(tick)
Shadow devices (via ICG)(tick)(error)
Power control commands(tick)(tick)
IGEL Management Interface (IMI)(tick)(tick)
Trigger Firmware Update(tick)(error)
Perform device configuration changes with profiles via ICG(tick)(error)
Perform device configuration changes remotely via ICG(tick)(error)
Asset Inventory Tracker (AIT)(tick)(error)

License Management via the IGEL License Portal (ILP)

FunctionSubscription ActiveSubscription Expired
License portability (remove unit IDs from Product Packs)(tick)(error)

Support Services

ServiceSubscription ActiveSubscription Expired

Select SupportPriority SupportPriority Plus Support
Coverage Hours12/5 (US)
10/5 (EMEA)		12/5 (US)
10/5 (EMEA)		24/7 (critical issues)(error)
Web-Based Support(tick)(tick)(tick)(error)
Phone Support(error)(tick)(tick)(error)
Support via Remote Access(error)(tick)(tick)(error)
Named contact510150
Non-critical Response time3 daysnext business day4 business hours(error)
Critical Response time3 days4 business hours2 hours (24x7)(error)


* With an expired subscription, you can update your firmware locally, as long as the release date of the firmware update is lower than the expiration date.

Example:

  • The subscription expired on 01.08.2022; a local update to IGEL OS 11.07.100 (release date 29.03.2022) is STILL possible.
  • The subscription expired on 01.08.2022; a local update to IGEL OS 11.08.100 (release date 19.08.2022) is NOT possible.