Introductory Video


The dashboard is shown after login or when you have clicked Home in the menu.

The dashboard's header shows the company name and the Global Accound ID. From the header, you can jump to the Produckt Packs overview, register a Delivery Token, view all Product Packs which are to be renewed soon (RENEW NOW!), view all Product Packs that are expired, view all Product Packs that will expire within 30 days, and view all Product Packs that will expire within 90 days.

The area PRODUCT PACKS AND CONSUMPTION shows the percentage of licenses that are currently being used as a bar chart. One bar represents all Product Packs of one type, e.g. UDP for UD Pocket. Underneath the bar chart, all Product Packs that are not archived are listed. You can jump to the details and managing screen of a subscription by clicking  in the appropriate list entry.


The menu on the left-hand side has the following options:

  • Account menu (
    • Register Delivery Token: Register a Delivery Token you have received from your IGEL reseller or from the IGEL Customer Care team
    • Select company: Select the company for which you want to manage Product Packs or users. Relevant if you are assigned to more than one company
    • Manage company: Add users to the company or removing users from the company
    • Settings: Adjust your account settings:
      • Preferred language
      • E-mail notification when a Product Pack is about to expire
      • E-mail notification when a new Subscription Key is available
      • Set a company as the default company; this company will be selected when you log in to the ILP
    • Change password: Change your password
    • Delete account: Delete your account. To finally delete your account, you must click a confirmation link that is sent to you via e-mail
    • Logout: Logout from this portal
  • Home: Return to the dashboard
  • Orders: View all orders that are registered to the selected company
  • UMS ID: Register, remove, or edit one or more UMS IDs; manage Product Packs assigned to a UMS ID
  • Search hardware: Search for a device by hardware identifier (unit ID or MAC address)
  • Subscription keys: List all Subscription Keys with details
  • Product Packs: View all Product Packs that are registered to the selected company
  • Archived packs: View all Product Packs that have been archived 
  • IGEL Knowledge Base: Open the IGEL Knowledge Base in a new tab or window

Delivery Token

This is only relevant for those Product Packs that have been purchased before 9/2021.

When your order is processed, your IGEL reseller or the IGEL Customer Care team sends you a Delivery Token. This token enables you to generate all the ordered licenses by yourself. The Delivery Token is composed of "DLV" and a sequence of letters and numbers: DLV-<letters and numbers>. Example: DLV-GLYJR

Product Pack IDs

Every Product Pack has its own ID. The Product Pack ID is composed of the Product Pack type and a sequence of letters and numbers: <product pack type>-<letters and numbers>. Example: UDC3-ECAA2

Product Pack Types

The following Product Pack types exist:

  • WE: Workspace Edition. A container for a predefined amount of IGEL OS 11 licenses. These licenses can be used for UD, IGEL OS Creator and UD Pocket.
  • WE-E: Workspace Edition Evaluation: Workspace Edition for testing purposes which is valid for a limited time.
  • PWT: Add-on license for Ericom Powerterm (IGEL OS 11.02.100 or higher)
  • 90M: Add-on license for the 90meters smartcard middleware (IGEL OS 11.01.110 or higher)
  • TER: Add-on license for the PCoIP client by Teradici (from IGEL OS 11.01.110 to IGEL OS 11.06)
  • EMP: Enterprise Management Pack
  • UDP: License for UD Pocket
  • UDC3: License for UDC3 
  • ICG: License for the IGEL Cloud Gateway (ICG)
  • ADDON: License for add-ons that extend the capabilities of IGEL OS 10. This license may contain one or more of the following features:
    • POWERTERM: Powerterm
    • MMCP: Multi-Media Codec Pack
    • SWP: Shared Workplace
  • SAM: Samsung IGEL OS 10 Upgrade License
  • IMI: License for the IGEL Management Interface (IMI)
  • AIT: License for the Asset Inventory Tracker (AIT)
  • UDC2UPGR: License for upgrading UDC2 devices to UDC3
  • IZUPGR: License for upgrading from an IGEL Zero Client (IZ) to IGEL Universal Desktop (UD)

IZ Devices

IZ devices are not allowed to upgrade to IGEL OS 11. This is also true for IGEL OS 10 devices without maintenance. However, there is a trade-up program that enables you to overcome this limitation. Please contact your IGEL sales representative. For further information, see and The IGEL OS 11 Migration Plan. 

Product Pack Status

The following statuses are possible:

  • NEW: No hardware has received a license from this Product Pack yet. The count of days until the expiry date has not started yet. This is only relevant for Product Packs that have been purchased before April 1st, 2021.
  • ACCEPT PARTNER EULA: The partner EULA needs to be accepted before using the Product Pack, e.g. Teradici.
  • ACTIVATED: The count of days until the expiry date has started.
  • ACTIVATED (displayed in red color): The Product Pack has expired; a renewal is needed.
  • EULA NOT ACCEPTED: The IGEL EULA needs to be accepted before using the Product Pack.
  • MERGED: The Product Pack has been merged with another Product Pack. For more information on merging, see How to Merge IGEL Product Packs.
  • NOT_ACTIVATED_YET: The start date for the Product Pack is in the future. A license file can not be downloaded yet.
  • STOPPED: The Product Pack has been canceled by IGEL. No licenses can be created from this Product Pack.
  • TRADED_IN: This Product Pack was an OS 10 Product Pack originally and has been migrated to an OS 11 Product Pack.