Creating an EMP Product Pack from a WE Product Pack

You can use the IGEL License Portal (ILP) to create EMP Product Packs from the WE Product Pack you have purchased with Cosmos PAS. For details, see Using IGEL OS 11 with Cosmos PAS: Creating an EMP Product Pack from a WE Product Pack.

Multi-Licensed Hardware Cleanup

It may happen that some endpoint devices occupy more licenses than necessary. You can use the IGEL License Portal (ILP) to identify multi-licensed hardware and then perform an automatic or manual cleanup. For details, see Multi-Licensed Hardware Cleanup for IGEL OS Devices.

Pending Invitations Invitation Time Displayed

Under Manage Company, the date of the invitation is displayed for each pending invitation.

Refresh Button

Some pages in the ILP now have a refresh button to make sure that the displayed data is up-to-date.

UMS Licensing ID Renamed to UMS ID

The certificate formerly known as UMS Licensing ID has been renamed to UMS ID.

Changes in ILP 3.1.7

IGEL OS 11 Subscription Supported

The ILP now supports the new IGEL OS 11 subscription model.

Notification about New Subscription Key Can Be Turned Off

You can turn off the e-mail notification that is sent when a new subscription key is available. This can be configured in your account settings.

Select a Default Company

This setting is relevant for service providers who manage multiple companies. You can set a company as the default company; this company will be selected when you log in to the ILP. This can be configured in your account settings.

Changes in ILP 3.1.6

List Mode in Product Packs View

When you select Product Packs in the menu, your Product Packs are displayed as a sortable list. You can toggle between List view (default) and Card view. Also, this enables you to use the Comment field for sorting. 

View the Source for Converted UDC3 Product Packs

You can now trace which of your Product Packs is a converted UDC3 Product Pack. The Source field provides the Product Pack ID of the original Product Pack.

Changes in ILP 3.1.5

Global Account ID Always Visible

The Global Account ID is displayed on the homepage of the IGEL License Portal, disregarding the role of the user that is logged in.

Changes in ILP 3.1.4

Enhanced Expiration Warning

The expiration warning E-mails that are sent by the ILP now provide the following data: Subscription Key, Product Packs with seat numbers and expiration date, Company and Global Account ID.


When you have received new licenses, you must accept the EULA for your order in the ILP. It is no longer necessary to accept the EULA for each single Product Pack. Third-party EULAs must be accepted separately for each Product Pack. For details, see Essential IGEL Licensing FAQ.

Changes in ILP 3.1.3

Renewal Procedure


  • When you have received new licenses, you must accept the EULA for each new Product Pack. This will be simplified with the next release.

Global Account ID Visible in ILP

  • The Global Account ID identifies the end-customer and is under the Manage Company section in the IGEL License Portal (ILP).
    To place a new order or to submit a license renewal, you require the Global Account ID and the Subscription Key. The Global Account ID can also be used as a purchase reference number. The Subscription Key is located in the Subscription Key section in the ILP.

Changes in ILP 3.1.2

No More Delivery Tokens

As of September 2021, licenses are instantly ready for use, without Delivery Tokens. However, licenses purchased before September 2021 still require Redeeming a Delivery Token.

Renewal Process

Merging Product Packs

Splitting Product Packs

Co-Terming/Renewal: Changed Process

  • The process for co-terming and renewal has been changed. Therefore, the relevant menu entry has been removed from the ILP.

Inviting a User to Your Company

  • A new contact address can be specified with a license order; if so, IGEL requests the company administrators to assign the contact as a user to their company. The invite process is described under Inviting a User to Your Company

Subscription Key

Username (E-Mail Address) Not Editable

  • It is no more possible to change the username, i.e. the e-mail address, of a user account. For account settings that can be changed, see Overview, section "Menu", list entry "Settings".

New Statuses for Product Packs

  • The new statuses MERGED and NOT_YET _ACTIVATED have been added. For details, see the Overview for the ILP.