For helpdesk purposes, you can observe the client through shadowing. This is possible with the IGEL UMS or another VNC client (e.g. TightVNC).
- Use IGEL Setup for configuring VNC server settings
☑ Shadowing is configured usingIGEL Setup.
☐ Shadowing is configured in another manner.
- Allow Remote Shadowing:
☑ Makes desktop contents viewable from remote computers via VNC
☐ The desktop cannot be viewed remotely.
- Enable IGEL secure VNC mode:
☑ Communication will be secured through SSL/TLS and shadowing will only be possible for UMS administrators.
☐ VNC will not be encrypted and will be available to any VNC client.
Further information regarding secure shadowing can be found in the Secure Shadowing (VNC with SSL/TLS) How-To.
- Use password:
☑ Remote users must enter a password before they can begin shadowing.
☐ No password is required.
- Password: The password needed for shadowing.
- Prompt user to allow remote session:
☑ The user is asked for permission before shadowing.
☐ The user is not asked for permission.
In a number of countries, unannounced shadowing is prohibited by law. Do not disable this option if you are in one of these countries!
- Allow input from remote:
☑ Remote users may make keyboard and mouse entries as if they were the local user.
☐ No input from remote is allowed.
- Maintenance screen: Show Image to hide Desktop (Windows):
☑ An image hides what is happening on the desktop during the VNC session.
☐ No image is laid over the desktop.
- Path to image file: Local file path, for example
F:\directory\image.png
You can transfer the required image file to the thin client using the UMS: UMS Manual > Files.
- Drawing mode for the overlay image: Determines how the image is adapted to the screen size:
- original
- ignore aspect ratio
- keep aspect ratio
- keep aspect ratio by expanding
Further parameters for the VNC server on the client are accessible in the IGEL registry (Setup > System > Registry > network.vncserver).
