Symptom

The thin client's Windows system does not start up properly and you may want to re-install the firmware snapshot.


Problem

If the thin client's local setup cannot be used, and the thin client can not be contacted via IGEL Universal Management Suite either, the firmware snapshot cannot be installed in the usual way.


Solution


These are the instructions for IGEL Windows 10 IoT. For IGEL Windows Embedded Standard 7 (WES7), please refer to the FAQ Updating the Firmware Without Using IGEL Setup or UMS (WES7).


Booting Into the Firmware Download Menu

  1. Wait until the message Booting, please wait appears during the boot process.
  2. Press the [Esc] key.
    A selection menu opens
  3. Using the arrow keys, select Download snapshot and press [Return]
    The thin client boots IGEL Rescue Linux and opens the Firmware Download window. Here you can choose between different protocols for the firmware download.

Updating via the File Protocol

  1. Save the unpacked snapshot file (*.snp) to a NTFS formatted USB stick.
  2. Attach the USB stick to the thin client.
  3. Optional: Enable Reset Settings if you want to reset the thin client settings
  4. Optional: Enable Reset User partition if you want to erase all data on the E: drive
  5. Select File as the Protocol.
  6. Enter the Snapshot Filename or use the disk symbol to browse the USB stick.
  7. Click OK to start the snapshot download, Reset to reset the input fields or Discard and Reboot to cancel the snapshot download and reboot the device.

Updating via the SMB Protocol

  1. Put the unpacked snapshot file (*.snp) on a windows network share that is accessible to the thin client.
  2. Optional: Enable Reset Settings if you want to reset the thin client settings
  3. Optional: Enable Reset User partition if you want to erase all data on the E: drive
  4. Select SMB as the Protocol
  5. Enter the DNS name or IP address of the server into Server.

  6. Enter the name of the Windows share into Share.

    If you want to specify a path on the share, append it to Share.

  7. Enter the Username for the server.

    To supply a domain alongside the user name, use the following pattern. DOMAIN\Username.
  8. Enter the Password for the server (tick the checkbox to make it readable)
  9. Enter the name of the snapshot file into Filename.
  10. Click OK to start the snapshot download, Reset to reset the input fields or Discard and Reboot to cancel the snapshot download and reboot the device.

Updating via the HTTP and HTTPS Protocols

  1. Put the snapshot file (*.snp) on an HTTP or HTTPS server. You can also use UMS to host Universal Firmware Update files.
  2. Optional: Enable Reset Settings if you want to reset the thin client settings
  3. Optional: Enable Reset User partition if you want to erase all data on the E: drive
  4. Select HTTP or HTTPS as the Protocol.
  5. Enter the DNS name or IP address of the server into Server.
  6. Enter the TCP the server is listening on into Port. 9080 for HTTP, 8443 for HTTPS)
  7. Enter the directory path on the server into Path (defaul(Defaultt: ums_filetransfer)
  8. Optional: Enter the Username for the server
  9. Optional: Enter the Password for the server (tick the checkbox to make it readable).
  10. Optional: Enter the DNS name or IP address for a Proxy.
  11. Optional. Enter a Proxyport : 1080)
  12. Optional: Enter the Proxyport for the proxy.
  13. Enter the Snapshot Filename.(default
  14. Click OK to start the snapshot download, Reset to reset the input fields or Discard and Reboot to cancel the snapshot download and reboot the device.