How to Remove Duplicate Devices in the IGEL License Portal

When IGEL OS is reinstalled or deployed multiple times on the same physical endpoint, it can result in duplicate hardware entries across Product Packs. This can lead to incorrect license usage, confusing Product Pack inventories, or unnecessary subscription consumption.

ILP provides a built-in cleanup tool that allows administrators to quickly locate devices that appear more than once and remove duplicate entries with a single action.

Accessing All Devices (Across All Product Packs)

You can view all hardware registered in your ILP account using the global search bar:

1. Log in to IGEL Customer Portal at https://support.igel.com/csm and open the ILP. The dashboard is shown.
   

2. At the top of the page, use the search bar.

3. Click the blue drop-down menu (default: All).
   

4. Select Devices from the dropdown.

ILP will now display all devices across all Product Packs, including:

• Hardware value (MAC / Flash Serial)

• Hardware type

• Product Pack ID

• Date added

• Duplicated attribute

How to Identify Duplicated Devices

ILP automatically flags hardware entries that appear more than once.

1. Via the “Duplicated” Column

In the device list, each entry contains a Duplicated attribute:

• True → The device exists in more than one Product Pack

• False → No duplicates detected

2. Via the “Remove duplicates” Button

If any device in the list is duplicated, ILP shows a blue button at the top: Remove duplicates

If there are no duplicates detected, this button does not appear.

When to Perform a Cleanup

Use the cleanup tool when:

• You see unexpected license usage

• Devices appear multiple times across Product Packs

• Reports show inconsistent hardware counts

• You recently reimaged or migrated IGEL OS devices

Running cleanup regularly helps keep licensing data clean and prevents issues during renewals.

Removing Duplicate Hardware

When duplicates exist, you can clean them up in one step.

Steps

Tip: You can also filter devices by entering a MAC address directly into the search bar. It will return all matching hardware entries across all Product Packs.

1. In the device list, click Remove duplicates.

2. A confirmation dialog appears:

• Cancel → Aborts the action

• Yes, proceed → Starts the cleanup

All duplicate entries are removed. After the removal, ILP only keeps the first (oldest) registered hardware/device.

Once completed:

1. Only the original hardware entry remains

2. All additional entries (2nd, 3rd, etc.) are removed from their Product Packs

3. The Duplicated attribute for that hardware changes from True to False

What ILP Removes (and What It Keeps)

ILP Keeps

• The original/oldest hardware identifier

• Its Product Pack assignment

• Its license association

ILP Removes

• All additional identifiers for the same device

• Their Product Pack assignments

• Duplicate license allocations created by repeated OS installations

This ensures that only one license remains assigned per physical device.

Post-Cleanup Effects

Once duplicates are removed:

• Product Packs display the correct device count

• License usage reports become accurate

• Subscription consumption is corrected

• The “Duplicated” attribute becomes False

• The device continues to operate normally with the remaining active license