You can use the IGEL Universal Management Suite (UMS) for collecting log files from a device. These log files will be zipped, so you can easily send them to the IGEL support team. The exact behavior is dependent on the device's firmware version.
Menu path: Menu bar > Help > Save device files for support
Saving the Log Files of a Device
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Go to Help > Save device files for support.
A wizard appears. In the screen Select Devices, the devices section of the structure tree is shown. -
Select the device whose log files you want to save and click Next.
The screen Select a target directory for the zipped files is shown. -
Select a target directory and click Next.
The log files are collected from the device and zipped. The file path is shown. -
Click Finish.
For the detailed instruction with screenshots, see How to Start with IGEL > Debugging / How to Collect and Send Device Log Files to IGEL Support.
Log Files Collected from IGEL OS 11 Devices
The following log files are collected from the device by default:
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/config/Xserver/card0 -
/config/Xserver/monitor-info -
/config/Xserver/xorg.conf-0 -
/config/sound/card0 -
/config/sound/default_card_name -
/var/log/Xorg.0.log -
/wfs/group.ini -
/wfs/setup.ini -
dhclient lease files
You can add more log files via the IGEL Setup under Accessories > System Log Viewer > Options. For further information, see IGEL OS > IGEL OS Reference Manual > Accessories > System Log Viewer.
Log Files Collected from IGEL OS 12 Devices
The following log files are collected from the device by default:
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/config/Xserver/card0 -
/config/Xserver/monitor-info -
/config/Xserver/xorg.conf-0 -
/var/log/Xorg.0.log -
/var/log/auth.log -
/var/log/daemon.log -
/var/log/igfmount.log -
/var/log/kern.log -
/var/log/syslog -
/var/log/tcsetup.log -
/wfs/user/setup-assistant.log
You can add more log files locally on the device through IGEL Setup or through the UMS Web App under Accessories > System Log Viewer. For further information, see IGEL OS > IGEL OS Reference Manual > Accessories > System Log Viewer.