Endpoint Management 5.09 UMS Articles Logon failures Current: UMS Console Login with AD User Account fails PDF Download PDF Download page UMS Console Login with AD User Account fails. Current page All pages UMS Console Login with AD User Account fails SymptomUMS console login fails for Active Directory user.ProblemOpen catalina log file C:\Program Files\IGEL\RemoteManager\rmguiserver\logs\catalina.logCheck the log for message KDC has no support for encryption type (14)SolutionIf this happens, the following things needs to be done/checked:Have a look at http://technet.microsoft.com/en-us/library/cc733991.aspx.Disable DES encryption for the AD user account, this can be done in the account setup of the Windows user administration > Account options.Follow http://docs.oracle.com/javase/6/docs/technotes/guides/security/jgss/tutorials/Troubleshooting.html. ×