Menu path: Menu bar > Help > Save device files for support
You can use the UMS for collecting log files from a device. These log files will be zipped, so you can easily send them to the IGEL support team. The exact behavior is dependent on the device's firmware version.
Saving the Log Files of a Device
- Go to Help > Save device files for support.
A wizard appears. In the screen Select Devices, the devices section of the structure tree is shown. - Select the device whose log files you want to save and click Next.
The screen Select a target directory for the zipped files is shown. - Select a target directory and click Next.
The log files are collected from the device and zipped. The file path is shown. - Click Finish.
For the detailed instruction with screenshots, see Sending Device Log Files to IGEL Support.
Log Files Collected with IGEL OS 10.04 or Higher
The UMS asks the device to send log files. The selection of log files is configurable on the device. The following log files are collected by default:
/config/Xserver/card0
/config/Xserver/monitor-info
/config/Xserver/xorg.conf-0
/config/sound/card0
/config/sound/default_card_name
/var/log/Xorg.0.log
/wfs/group.ini
/wfs/setup.ini
- dhclient lease files
You can add more log files via the IGEL Setup under Accessories > System Log Viewer > Options. For further information, see Options.
Log Files Collected with Other IGEL OS Versions
The UMS requests the following log files:
setup.ini
group.ini
messages
Xorg.0.log
xorg.conf-0
Xorg.0.log.old
wpa_debug.all
tcsetup.log
tcsetup.log.1
Log Files Collected with Windows IoT 4.03 or Higher
The UMS asks the device to send log files. The selection of log files is configurable on the device. The following log files are collected by default:
D:\data\setup.ini
D:\data\group.ini
D:\data\sysinfo.ini
D:\data\uptime.ini
D:\data\ftreg\ftreg.ini
C:\Program Files (x86)\IGEL\upd\tcsetup.log
C:\Program Files (x86)\IGEL\upd\xplog.txt
C:\Program Files (x86)\IGEL\z_ramdrive
C:\Program Files (x86)\IGEL\log
C:\ProgramData\IGEL\DualbootQT_Inst_Log.txt
C:\ProgramData\IGEL\DualbootQT_UnInst_Log.txt
C:\ProgramData\IGEL\LogMisc.txt
C:\Windows\System32\winevt\Logs\Application.evtx
C:\Windows\System32\winevt\Logs\System.evtx
C:\Windows\System32\Sysrep\Panther\setuperr.log
You can add more log files via the IGEL Setup under System > Registry > System > support_files% > Add Instance (Registry key: system.support_files%
resp. system.support_files<number>
).