Limited Device Support for Legacy Devices and Special Use Cases with IGEL OS 12

IGEL offers Limited Device Support for legacy devices equipped with minimum 2 GB RAM and 64-bit-capable Dual Core CPU (or more) with a minimum of 1 GHz, and IGEL OS version 12.4.2 or later.

Limited Device Support is available for:

• Use cases utilizing only Virtual Apps/Virtual Desktop clients including Citrix vVrtual Apps and Desktops, Omnissa Horizon, Microsoft AVD, Microsoft Remote Desktop (RDS), provided that the software’s minimum hardware requirements are met.

• The use of Terminal Emulation client-side applications in IGEL OS 12

• Simple Digital Signage Use cases

Support Requirements

IGEL offers the the following support types for devices that meet the listed minimum requirements.

All requirements must be met for a device to be considered either limited or fully supported. (i.e. If a device has 2 CPU Cores, 3 GB Memory, and 8 GB storage, but has a 1.5GHz CPU, the device has Limited Device Support.)

Please also keep in mind that this is for IGEL OS Base System only. 3^rd Party applications may have higher requirements that need to be met to be fully supported.

Specific Use Cases Not Supported with Limited Device Support

Limited Device Support is not available for any other use cases, including the following: 

• Any use case which leverages client-side rendering, for example:

  • Microsoft Teams Virtual Desktop / app optimization (where audio/video is rendered locally on the client)

  • Technologies such as Citrix HDX 3D-PRO or a similar technology that leverages client-side GPU

  • Virtual Desktop / apps browser content redirection (where browser content is rendered locally on the client)

  • Unified Collaboration / multimedia content or redirection for Virtual Desktops / apps

• The use of a local browser on IGEL OS 12, for example, Chromium, Firefox, Microsoft Edge

• The use of Unified Communication apps, for example, Microsoft Teams Progressive Web App, Zoom client locally on IGEL OS 12.

Please Note

It may still be possible to deploy local applications to IGEL OS 12 from the IGEL App Portal to a device covered by Limited Device Support, however, this may lead to system instability.

• Running multiple applications in parallel, for example, a Citrix virtual app and a desktop client at the same time as a Microsoft AVD client

• Any application where the vendor’s minimum memory/CPU requirements are not met by the device hardware specification. Please refer to your specific vendor for more information.
  

The list above is non-exhaustive and only provides an overview of common, excluded use cases.

Non-limited IGEL OS 12 support is only granted for devices that fulfill the minimal hardware requirements. Please see Devices Supported by IGEL OS 12 for reference and a list of officially supported and validated endpoints.

Limited Device Support is provided at IGELs sole discretion and on a commercially reasonable endeavors basis. It is recommended to replace devices that do not meet the hardware requirements for IGEL OS 12 to receive full support and benefit from all current and planned features. IGEL will not consider the performance of Limited Support Devices in future versions of IGEL OS Base System or applications. Therefore, Customers’ relying on Limited Device Support should  test desired features and general usability before deploying base system or app updates. The performance of client or remote applications on legacy devices cannot be guaranteed and is provided on a commercially reasonable endeavors basis.

Resource consumption of partner applications (i.e. Citrix Workspace App, VMware Horizon Client) can grow over time. IGEL is not responsible for these changes and therefore customers need to reevaluate with every update of these partner apps whether their use cases are still viable.

For the avoidance of doubt, the initial requirement for Limited Device Support is only valid for devices with a 2 GB RAM and 64-bit-capable Dual Core CPU (or more) with a minimum of 1 GHz. IGEL requirements for hard drive/Flash specifications must be met.

Validated Devices for Limited Device Support

Dell / Wyse