Symptoms

  • Although your IZ license is still valid, the IGEL Linux 10 Upgrade Tool shows a license error:

Diagnosis

  1. Check if your IZ devices support the upgrade to IGEL Linux 10. This is the case for the following device types:
    • IZ2 HDX/RFX/HORIZON 40 (D220)
    • IZ3 HDX/RFX/HORIZON 50 (M340C)
  2. Check if your IZ devices are running IGEL Linux 5.11.100.
  3. If your IZ devices are running IGEL Linux 5.11.100, proceed with the Solution.

Solution

  1. Update your devices to 5.11.200 or higher.
  2. Set your target version to IGEL Linux 10.02.120.
  3. Open the devices' Setup and activate System > Update > Firmware Update > Retry upgrade to IGEL Linux 10 despite upgrade failure. To do this for a greater number of devices, see Retry a Mass Upgrade.
  4. Retry the upgrade. To do this for a greater number of devices, see Retry a Mass Upgrade.