Solution Based on Experience from the Field

This article provides a solution that has not been approved by the IGEL Research and Development department. Therefore, official support can not be provided by IGEL. Where applicable, test the solution before deploying it to a productive environment.

Topic of discussion/Issue:

How to reclaim device license.

Firmware version:

IGEL OS 10 and higher

UMS version:

UMS 5.09 and higher


How to decommission the device and gain back licenses.


In the console, locate a machine that you have validated and is ready to be decommissioned

With that mac address of that machine, search in the packs that you have. Delete the machine in the license pack and delete the machine in the console. After these steps, one license will be recovered.

Repeat the process for others.