Troubleshooting: Workaround for Citrix Receiver X Error

Problem

When starting Citrix XenApp you get the following Citrix Receiver errors on your IGEL OS devices:

The X Request 55.0 caused error: "9: BadDrawable (invalid Pixmap or Window parameter)"

The X Request 60.0 caused error: "13: BadGC (invalid GC parameter)".

Environment

• Citrix XenApp 7.15  

• Citrix Receiver e.g. 13.2, 13.3, 13.7, 13.8 

Solution

Two parameters have to be activated in IGEL Setup:

1. Go to System > Registry > ica > forceignorexerrors.

2. Activate Suppress X error message boxes.

3. Go to System > Registry > ica > wfclient > ignorexerrors.

4. Activate IgnoreXErrors and pass the parameters: 55.0/9, 60.0/13

See also the corresponding entry in the Citrix forum.