Troubleshooting: Poor Performance with Black Blocks and Stripes in Citrix Sessions

Symptom

In the Citrix session, you sometimes experience a problem with black blocks, frames, or stripes.

Problem

Poor performance is often connected with the delayed or slow refreshing of the screen content.

Solution

->In the IGEL Setup or the configuration dialog in the UMS, activate one of the following parameters or all of them under Sessions > Citrix > Citrix Global > Options:

  • Use server redraw

  • Backing store

  • Deferred screen update mode

image2019-11-27_13-11-54.png


See also Options for an IGEL OS Citrix Session in the manual chapter for Citrix.


If this doesn't work, see also Black Box Next to the Mouse Cursor.