How to Move Devices between Product Packs in the ILP

Starting January 1, 2026, the Workspace Edition license will be replaced by the new IGEL Subscription License (ISL). This only applies to newly purchased licenses. Existing Workspace Edition licenses will remain valid. For this reason, Workspace Edition licenses (WE) and IGEL Subscription Licenses (ISL) are listed separately in the IGEL License Portal (ILP) and cannot be merged. Further information can be found here.

In the IGEL License Portal (ILP), you can transfer devices between Product Packs as long as both are still within their active license period. This article explains how to remove a device from its current Product Pack and add it to another, allowing you to reassign licenses flexibly.

Background Information

When adding devices to a Product Pack, you cannot manually select specific license slots (e.g., “use slot 18 of 20”). Licenses are always assigned sequentially - from the first available slot onward.

You can split and merge Product Packs as long as they belong to the same Subscription Key.

Example:
You have Subscription Key I-12233 with a total quantity of 50 licenses, distributed across two Product Packs:

• WE-ALPHA: 25 licenses (20 used, 5 available)

• WE-BRAVO: 25 licenses (25 used)

You can now:

1. Split the 5 free licenses from WE-ALPHA into a new Product Pack.

2. Merge the new Product Pack WE-ALPHA2 into WE-BRAVO.

After the operation:

• WE-ALPHA: 20/20 used

• WE-BRAVO: 25/30 used (with 5 licenses now available)

For more details on Splitting Product Packs, see How to Split an IGEL Product Pack, and on Merging Product Packs, see How to Merge IGEL Product Packs in the IGEL License Portal.

Removing a Device from Product Pack A

1. Log in to IGEL Customer Portal at https://support.igel.com/csm and open the ILP.
   Your dashboard is shown.

2. You have two options to search the Product Pack:
   a. Open Licenses from the left-hand navigation menu.
   → Continue with step 3.

   b. Use the search bar at the top of the screen. Select Product Packs from the dropdown filter, then search for the Product Pack ID.
   → Once found, open it and continue with step 5.

3. Click the Subscription Key that contains the Product Pack from which you want to remove a device.

4. Then click the Product Pack to open its detail view.

5. In the list of devices (Hardware), locate the device you want to remove.

6. Select the device by clicking the checkbox on the left side of the entry.

7. Click the Remove button in the lower-right corner.

An info dialog confirming the device removal appears, and the removed device disappears from the list.

Once the device is removed, the number of licenses in use in the Product Pack is decreased by 1. The removed device can now be added to another Product Pack.

Removing a device does not delete the license or device record. It only disassociates the device from the current Product Pack.

Assigning the Device to Product Pack B

1. Go to Product Pack B.

2. Scroll to the bottom of the device list and click the Add button.

A dialog opens.

3. Choose one of the two available options for adding the device:

   1. Upload a CSV file:
      Upload a .csv file containing the MAC addresses or Flash Serial Numbers of the devices you want to add. For more information on the required CSV file format, see Working with CSV Files in the IGEL License Portal.
      This method is ideal for bulk assignments. For more details on bulk-removing devices, see How to Remove Multiple Devices from a Product Pack in the IGEL License Portal.

   2. Manual entry:
      Enter the MAC address or Flash Serial Number of the device in the input field to add a single device.

4. Click Add.

An info dialog confirming the device addition appears.

The license count of Product Pack B increases by 1. The device is now successfully assigned to Product Pack B.

Do not assign a device to multiple Product Packs of the same type at the same time.