How to Review the Assigned Product Packs in the ILP
Starting January 1, 2026, the Workspace Edition license will be replaced by the new IGEL Subscription License (ISL). This only applies to newly purchased licenses. Existing Workspace Edition licenses will remain valid. For this reason, Workspace Edition licenses (WE) and IGEL Subscription Licenses (ISL) are listed separately in the IGEL License Portal (ILP) and cannot be merged. Further information can be found here.
Reviewing Product Pack assignments helps ensure that licenses are connected to the correct Universal Management Suite (UMS) instance.
This is especially useful when troubleshooting license consumption, preparing for renewals, verifying deployment paths, or managing multiple UMS environments.
The ILP allows you to view assignments from several perspectives depending on what you want to check.
You can review Product Pack Assignments in three ways:
by selecting a specific UMS ID, or
by using the Search bar to locate Product Packs directly.
These options allow you to confirm which Product Packs are linked to each UMS and how licenses are distributed.
Reviewing assignments helps confirm that Product Packs are correctly linked before license deployment.
Product Packs can be viewed from multiple entry points, but are managed centrally under Licenses > Subscription Key > Product Pack.
If a Product Pack appears unassigned or duplicated, check with your company administrator.
Review Assignments via UMS ID
Log in to IGEL Customer Portal at https://support.igel.com/csm and open the IGEL License Portal (ILP). The dashboard is shown.
In the ILP navigation, go to Hub > UMS ID.
Locate the UMS ID you want to review and click on it.
The portal opens the Product Packs page for that UMS ID.
Product Packs Page
This page lists all Product Packs assigned to the selected UMS ID.
Column | Description |
|---|---|
Product Pack | The name or ID of the Product Pack. Click the link to open detailed pack information. |
Licenses Used | Number of licenses consumed versus total available (e.g., 150 / 151). |
Subscription Key | Displays the subscription key associated with the Product Pack. |
Expiration Date | The date when the Product Pack expires. |
Expiration Status | Indicates if the pack is active or approaching expiration (Warning). |
At the bottom of the list, you can use:
Remove – Unassign selected Product Packs from this UMS ID. For more information, see Unassigning a Product Pack from a UMS ID in the ILP.
Assign Product Packs – Add new Product Packs to this UMS ID. For more information, see Assigning a Product Pack to a UMS ID in the ILP.
Review Assignments via Licenses
Log in to IGEL Customer Portal at https://support.igel.com/csm and open the IGEL License Portal (ILP). The dashboard is shown.
In the ILP navigation, go to Licenses › Subscription Keys.
Locate the Subscription Key you want to review.
Click the Subscription Key ID (e.g, IAR-00004),
The Subscription Key page opens.
Subscription Key Page
This page lists all Product Packs linked to the selected Subscription Key and shows their current license status and assignments.
Column | Description |
|---|---|
Product Pack | The name or ID of the Product Pack. Click to open the detailed pack page. |
Licenses Used | Number of consumed versus total licenses in the pack (for example, 0 / 10). |
UMS ID | Displays the UMS ID(s) the Product Pack is assigned to. |
Comment | Any notes added to the Product Pack. |
ALD Token | Indicates whether the Product Pack uses an ALD token (legacy field; normally No). |
You can also:
Use the Filter button or Search bar to narrow results.
Click Archive or Merge at the bottom of the table if you need to manage subscription data (admin access required).
This view is useful when you want to review all Product Packs under a specific subscription key, regardless of which UMS they belong to.
Review Assignments via Search
Log in to IGEL Customer Portal at https://support.igel.com/csm and open the IGEL License Portal (ILP). The dashboard is shown.
Use the Search bar at the top of the portal.
Open the drop-down menu and select Product Packs.
(Optional) Enter a keyword or Product Pack ID, or leave the field empty.
If you enter a keyword or ID, only matching Product Packs are shown.
If you leave the field empty, all Product Packs across all UMS IDs appear in the results.
Click a Product Pack to open its details page. There you can see the UMS ID it is assigned to.
This method is useful when you want a quick overview of every Product Pack or need to locate a specific one without browsing through UMS IDs or Subscription Keys.