My Licenses Have Expired - What Can I Do?

What Are the Consequences of an Expired Maintenance or Subscription?

Perpetual Licenses (Maintenance Expired)

When the Maintenance for a perpetual license expires, you will lose access to the following:

• IGEL support

• Firmware updates

• License portability, see How to Move a License to Another Device

In addition, a reinstatement fee will be added to the renewal price when the Maintenance has already expired before the purchase order has been issued.

The following licenses are perpetual:

• Workspace Edition

• 90meters smartcard middleware

• Ericom PowerTerm

Non-perpetual Licenses (Subscription)

The functionality that had been licensed is no longer available.

The following licenses are non-perpetual:

• Enterprise Management Pack

• PCoIP client by Teradici

Which Options Do I Have Now?

• Renewal for 1, 2, or 3 years: To order a renewal, contact your IGEL reseller.

• Co-terming several Product Packs (with or without merging) to one common expiration date: Contact customer-renewals@igel.com. For details about merging, see How to Merge IGEL Product Packs.

• Trade in UDC3/UDP licenses and convert them to OS11 licenses. When the licenses are converted, they can be co-termed. For details about the trade-in program, see The IGEL OS 11 Migration Plan.