Troubleshooting: Loss of UMS Server Access after Update to UMS 12.07.100

After updating your IGEL Universal Management Suite (UMS) to version 12.07.100 or higher, the UMS server does not start and you cannot access the database any more.

Problem

With the introduction of the subscription model for IGEL OS Editions, a new feature-based licensing model is implemented for the IGEL UMS. The feature-based licensing model is released with UMS version 12.07.100. With the feature-based license model, UMS features are activated based on the deployed license. For details, see IGEL OS Editions .

When functions get deactivated due to a lack of license, no data is deleted - if a license is later applied, previous features, configurations, and assignments are restored.

Lack of License Automation

The UMS can only get the UMS License automatically if the UMS ID is registered in the ILP and Automatic License Deployment (ALD) is activated. Otherwise, a manual license deployment is needed.

Feature not Included in UMS License

The external database feature is included in the Standard or Enterprise UMS License, so if you downgraded to the Essential UMS License, you need to migrate to an embedded database.

Solution

Lack of License Automation > Manual License Upload

If you do not have Automatic License Activation activated, or your UMS is not connected to the IGEL License Portal (ILP), the UMS License needs to be deployed manually. Since the UMS License that grants access to the External Database feature was not present at UMS Server start, the server cannot start. You need to upload the license manually through the IGEL UMS Administrator. For details, see Settings - Change Server Settings in the IGEL UMS Administrator .

Feature not Included in UMS License > Database Copy

If you downgraded to the Essential UMS License, you can use the embedded database. For this, you need to create a db backup and import it into the new embedded database. For details, see Migrate a UMS Server with a Different Database.