Maintenance Overview

Together with the Workspace Edition, you conclude a Maintenance contract with IGEL. You can choose to purchase maintenance for 1, 2, or 3 years.

The assignment of hardware and license can either be done manually via the IGEL License Portal or with the help of Automatic License Deployment (ALD).

With the Maintenance, you ensure that you receive the following services:

• Updates and upgrades
• Select support service
• License portability

When the Maintenance expires, the Workspace Edition is fully preserved. However, the above services can then no longer be used. It is therefore advisable to renew the Maintenance License. 

Maintenance Renewal

90 days before the license expires, the Maintenance period can be extended. The renewal extends the Maintenance seamlessly for another 1, 2, or 3 years.

Please note, if you decide to renew after the expiration of the previous license, the start date of the connection license will still be adjusted directly to the expiration date of the previous license (i. e. start date of the new license = end date of the previous license +1 day). The royalty-free months are thus deducted from the term and also calculated. We, therefore, recommend an early extension of the IGEL licenses. In order to provide you with the best possible support when extending the licenses, you will receive a reminder from the IGEL License Portal 90, 60, and 30 days before the license expires, which will be sent to you by e-mail.

Restore and Migrate Maintenance

The Maintenance registered in your UMS installation is stored in the UMS database. So if you restore your UMS installation from a database backup, whether on the same host or a new host, your Maintenance will also be restored.