How To Remove an IGEL License Completely
Removing a license from the IGEL License Portal (ILP) and the Universal Management Suite (UMS) does not remove it from the device. In this guide, you will learn how to remove the license from the IGEL License Portal, sync that to the UMS, and then remove the license from the IGEL device.
Environment
IGEL OS 11.01.100 or higher
UMS 6.01 or higher
Detailed Instructions
The procedure varies, depending on whether the licenses have been deployed via Automatic License Deployment (ALD) or manually. Make sure to select the instructions that are appropriate for your case.
Removing the License from the IGEL License Portal (License Has Been Deployed via Automatic License Deployment)
The first step to completely removing a license from a device is to remove it from the IGEL License Portal (ILP).
Identify the unit ID of the device you wish to remove from the Product Pack.
To copy the unit ID from the UMS Console to the clipboard, go to Devices > [device name] > Advanced System Information, select the value of Unit ID, and press [Ctrl] + [C].
Log in to IGEL Customer Portal at https://support.igel.com/csm and open the ILP. The dashboard is shown.
Paste the Unit ID in the navigation bar in the top and press Enter or click
.
A list of Product Packs the device is associated with is shown.Click on the name of the Product Pack from which you want to remove the device.
The Product Pack details page opens.
Select the checkbox next to the device you want to remove.
Click Remove.
The selected hardware entry is removed from the Product Pack.Continue with Removing the Device License from the UMS.
Removing the License from the IGEL License Portal (License Has Been Deployed Manually)
The first step to completely removing a license from a device is to remove it from the IGEL License Portal (ILP). If the license has been deployed manually, the license file must then be downloaded and registered with the UMS again.
Identify the unit ID of the device you wish to remove from the Product Pack.
To copy the unit ID from the UMS Console to the clipboard, go to Devices > [device name] > Advanced System Information, select the value of Unit ID, and press [Ctrl] + [C].
Log in to IGEL Customer Portal at https://support.igel.com/csm and open the ILP.
Your dashboard is shown.
Paste the Unit ID in the navigation bar in the top and press Enter or click .
A list of Product Packs the device is associated with is shown.
Click on the name of the Product Pack from which you want to remove the device.
The Product Pack details page opens.
Select the checkbox next to the device you want to remove.
Click Remove.
The selected hardware entry is removed from the Product Pack.You can download the license file by clicking Download license. In case you want to download the license file in the future, refer to How to Get the License File from the IGEL License Portal.
Continue with Removing the Device License from the UMS.
Removing the Device License from the UMS
In the UMS Console, open UMS Administration and go to Global Configuration > Licenses > Device Licenses.
Click the Select filter button, enter the unit ID of the device, and click Ok to locate the device you want to remove.
You can also use the 
button to navigate to the device if you like.
Select the license you wish to release and then click the minus button in the top right.
Make sure that no Product Pack has Automatic License Deployment (ALD) enabled without conditions. Otherwise, the device may get re-licensed. For details, see Step 3 - How to Configure the Distribution Conditions of Licenses in IGEL .
Click
to add the updated license file.
In the Select License Files dialog, click
to open the file browser, select your license file, and click Open.
Continue with Removing the IGEL Local License File from Your Device.
Removing the IGEL Local License File from Your Device
Now that you have removed the license from the license portal and the UMS, you can move forward with removing the device's local copy of the license. This will be done via a profile that has the appropriate custom commands.
Download the right profile for your purposes:
Licenses to be removed | Profile |
|---|---|
Remove all 90meter add-on licenses | |
Remove all Enterprise Management licenses | |
Remove all Ericom PowerTerm add-on licenses | |
Remove all evaluation licenses | |
Remove all licenses | |
Remove all Teradici add-on licenses | |
Remove all Workspace Edition licenses |
In the UMS Console, select System > Import > Import Profiles.
Select the zipped profile and click Open.
Review the next dialog and, if everything is correct, click Ok.
Click Ok to close the confirmation dialog.
In the structure tree, select the removal profile and click the
icon next to Assigned objects.
You can only assign one removal profile to devices at a time.
Select the devices from which you want to remove the license files and click Ok.
In the Update time dialog, select Now and click Ok.
In the structure tree, select the devices from which you want to remove the license files, and then select Reboot from the context menu.
During system startup, the license files are removed from the device.
Remove the profile from the device. Once the profile is removed, you can license the device with another product pack if you want, see Deploying Licenses .
It is important to remove the profile once the license files are removed and before the device gets licensed again.
