How to Renew a Subscription in the IGEL License Portal (ILP)
Starting January 1, 2026, the Workspace Edition license will be replaced by the new IGEL Subscription License (ISL). This only applies to newly purchased licenses. Existing Workspace Edition licenses will remain valid. For this reason, Workspace Edition licenses (WE) and IGEL Subscription Licenses (ISL) are listed separately in the IGEL License Portal (ILP) and cannot be merged. Further information can be found here.
When your renewal order has been processed, you will receive a notification email from the IGEL Support team. If you have ordered a renewal for all the licenses that belong to a Subscription Key, no further action is required. If you have ordered renewals for only a subset of licenses, you can redeem the renewal through the IGEL License Portal (ILP).
Complete Renewal - Renewing All Product Packs of a Subscription Key
When you have ordered a renewal for all Product Packs that belong to a Subscription Key, no further action is required. The subscription date is extended automatically. You can check the renewal:
Log in to the IGEL Customer Portal at https://support.igel.com/csm and open the ILP.
Your dashboard is shown.Open Licenses from the left-hand navigation menu.
On this page, you can check the end dates for each Subscription Key.
Partial Renewal - Renewing Only Some Product Packs
When you have ordered renewals for only a subset of licenses, you need to redeem the renewal through the IGEL License Portal (ILP) to extend the subscription date:
Log in to the IGEL Customer Portal at https://support.igel.com/csm and open the ILP.
Your dashboard is shown.
Open Licenses from the left-hand navigation menu.
If your license renewal is also a license migration to IGEL Subscription: Check if the number of EMP licenses within the relevant Subscription Key is at least as high as the number of licenses you want to renew/migrate.
If not, you have to create EMP licenses from the WE licenses within your Subscription Key. For instructions, see How to Use IGEL OS 11 with IGEL Subscription - Create an EMP Product Pack from a WE Product Pack.
On the Licenses page, click the Renew Subscription Key button next to the renewable Subscription Key (this button appears only if you have a renewal to redeem).
A page for the renewal opens.
Select the checkbox next to the Subscription Key renewal you want to redeem, then click Next - Select your product packs.
A page with the Product Pack of the selected Subscription Key opens.
Select the Product Packs you want to renew.
Please note that the number of licenses in the Product Pack must match the number of licenses in the renewal. The number of selected and available licenses for the renewal is displayed next to the license type.
In the example below, you can see that the correct number of Enterprise Management Pack and Workspace Edition licenses was selected. The Renew button is available. If the number of licenses is incorrect, the button will be greyed out.
If none of your Product Packs reflects the number of licenses you want to renew, you need to split your licenses before redeeming the renewal. It is also possible to merge Product Packs from this step. For more information, see How to Split an IGEL Product Pack and How to Merge IGEL Product Packs.
You can split or merge Product Packs only if they belong to the same license type. If Product Packs from different license types are selected at the same time (for example, Enterprise Management Pack and Workspace Edition), the split or merge action is not available.
In the example below, merging the Workspace Edition Product Packs is not possible because at least one Enterprise Management Pack Product Pack is selected. The Merge button is disabled in this case. To proceed, unselect all Enterprise Management Pack Product Packs so that only Workspace Edition Product Packs remain selected.
When you are done, click Renew. The following message appears:
Click Yes, Proceed to finish the renewal process.
The selected Product Packs are renewed and a confirmation message appears confirming that the renewal was successful.
The Product Packs that were associated with the same Subscription Key but have not been renewed are decoupled from the Subscription Key and archived. As long as they have not reached their expiration date, they can still be used. To be able to use those Product Packs, they need to be retrieved from the archive. For more information, see How to Archive or Unarchive IGEL Product Packs.