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UMS Installation and Update

Sizing Guidelines for IGEL UMS 12 and IGEL OS 12
Installation Requirements for the IGEL UMS

IGEL UMS Installation

IGEL UMS Installation under Linux

Preparing Amazon Linux 2 for UMS Installation
Installing UMS on Red Hat Enterprise Linux (RHEL) 8
Installing UMS on Red Hat Enterprise Linux (RHEL) 7.3
Installing UMS on Oracle Linux Server
Installing IGEL UMS on Microsoft Azure

IGEL UMS Installation under Windows

Unattended / Silent Installation of the UMS Console

Installing the Distributed IGEL UMS

How to Use a Shared Drive for a Distributed UMS

Connecting External Database Systems

Oracle
Oracle RAC
Microsoft SQL Server/Cluster with Native SQL Authentication
Microsoft SQL Server/Cluster with Native Active Directory (AD) Authentication
Microsoft SQL Server/Cluster with Active Directory (AD) Authentication via Kerberos
PostgreSQL
Apache Derby as a Data Source for the IGEL UMS
Using an AWS Aurora PostgreSQL Database with IGEL Universal Management Suite (UMS)
Using an Azure SQL Managed Instance Database with IGEL UMS

UMS Login Requirements
Connecting the UMS Console to the IGEL UMS Server
How to Set Up UMS Login with SSO

IGEL UMS Update

How to Update the IGEL UMS under Linux
Updating the IGEL UMS under Windows
How to Update the IGEL Distributed UMS

Post-Installation Configuration of the IGEL UMS Server

IGEL UMS Maintenance Tasks
Performance Optimizations in IGEL UMS

IGEL Cloud Gateway vs. Reverse Proxy for the Communication between UMS 12 and IGEL OS Devices

Installation and Sizing Guidelines for IGEL UMS Environments Managing IGEL OS 11

Small Environment: UMS S
Small and Medium Environments: UMS M/S (HA)
Medium Environment: UMS M
Large Environment: UMS L (HA)
Extra Large Environment: UMS XL (HA)

Configuration of an AWS Application Loadbalancer (ALB) for Deploying the IGEL Universal Management Suite (UMS)

UMS Articles

Devices Supported by IGEL Universal Management Suite (UMS)

IGEL UMS Communication Ports

IGEL UMS Internal Communication

UMS with Internal Database
UMS with External Database
Indexing for UMS Web App Search

IGEL UMS and IGEL Management Interface (IMI) Communication

IGEL UMS and Devices: Settings and Control

Devices and UMS Server Contacting Each Other via ICG
Devices Contacting UMS
UMS Contacting Devices

IGEL UMS and Devices: Shadowing Communication Flow
IGEL UMS and Devices Secure Shadowing Communication Flow
IGEL UMS and Devices: Secure Terminal Communication Flow
IGEL UMS and Devices: File Transfer Communication Flow

Universal Firmware Update

UMS Contacting the Download Server to Check for New Updates
UMS Downloading the Firmware

Automatic License Deployment (ALD) Communication Flow in IGEL

UMS Contacting the Licensing Server
UMS Sending New Settings to the Devices
Devices Contacting the UMS to Download License Files

UMS Installation

Using Special Characters during the UMS Installation on Linux
UMS Installation on 64-Bit Systems
Troubleshooting Missing Permissions after the UMS Update
Troubleshooting Invalid Web Certificate and Errors by Device Registration after the Installation of the IGEL UMS 12 on Linux
Best Practices for User Access to IGEL UMS Server
How to Export the UMS ID

Customization

User Authorization Rules
How to Manage User Permissions via IGEL UMS
How to Automate the Rollout Process in the IGEL UMS
Using Structure Tags with IGEL OS Devices
How to Deploy an IGEL Custom Partition via UMS

IGEL UMS Environment

How to Use Distributed App Repositories in IGEL UMS

How to Migrate a UMS Server

Migrate a UMS Server with the Same Embedded Database
Migrate a UMS Server with the Same External Database
Migrate a UMS Server with a Different Database
Transferring or Registering the UMS ID
How to Update Host Assignment for Job Execution

How to Migrate a UMS Database From Embedded DB to Microsoft SQL Server
How to Restore and Recover a Corrupted UMS Embedded DB
Disaster Recovery: UMS with an External Database
How to Connect to the ICG after the UMS Server Migration or New Installation with the Same Database
Troubleshooting: UMS Does Not Connect to ICG: "TrustAnchor ...is not a CA certificate"
How to Use Your Own Certificates for Communication over the Web Port (Default 8443) in IGEL UMS
How to Use an HTTP Proxy for Firmware Updates in IGEL UMS
Troubleshooting UMS Cannot Contact Download Server Any More
Error During Firmware Upload in UMS: No Space on WebDAV
How to Configure Java Heap Size for the UMS Server
How to Configure Java Heap Size for the UMS Console
How to Integrate Cisco Identity Services Engine (ISE) pxGrid Direct Connect and IGEL UMS
How to Check the Current State of the IGEL UMS Server through Your Existing Monitoring Solution
How to Start with IGEL with Limited or No Internet Access (Air-Gapped Environment)

How to Deploy a Wake on LAN Proxy for Distributed Environments in IGEL

How to Use a WoL Proxy for Waking up Devices in the IGEL Environment
Distributing Wake on LAN Packets
How to Remove a Wake on LAN Proxy in IGEL UMS

High Availability UMS

Troubleshooting Load Balancer Is Not Stopping during the Update of the HA Installation
Which Files Are Automatically Synchronized between the IGEL UMS Servers?
Load Distribution with a Number of Load Balancers
Troubleshooting: License Error Because HA Servers Are out of Sync
How to Manually Synchronize the UMS ID
Troublehsooting: Error Message When Switching Back from an Externally Signed CA to the Internal CA
How to Migrate a UMS High Availability Installation to a Standalone UMS
How to Migrate a UMS High Availability Installation to a Distributed UMS
Troubleshooting: UMS 12 HA Not Working After Upgrade

Device

Troubleshooting: Device Scan or Online Check Fails
Troubleshooting Registration of a Device via Scanning for Devices Fails
Troubleshooting: Device Registration Fails with Error Message: Unexpected end of input stream
Troubleshooting: Device Registration Behind SonicWall Firewall Fails
How to Rename IGEL OS Devices
Changing the Hostname of an Endpoint Device via IGEL UMS
Monitoring Device Health and Searching for Lost Devices in the IGEL UMS
How to Manage IGEL OS Devices by Device Specific Data - What Device Attributes Can Do for You
Troubleshooting: IGEL OS 12 Devices Failing to Connect to UMS Due to Expired Client Certificates
UMS Web App Sends Commands to the Wrong Devices

Start of the UMS Console / Web App

Troubleshooting: Browser Displays a Security Warning (Certificate Error) when Opening the UMS Web App
Troubleshooting: Starting the UMS Console Crashes NX Session
Troubleshooting: UMS Console Does Not Start on Linux System without X11
Troubleshooting: 404 - System Error Message at UMS Web App Startup
Troubleshooting: Chromium Rejects the Connection to UMS Web App
Troubleshooting Active Directory Login Not Working After Update to UMS 12.08.100
Troubleshooting Login Issue with “Bad Request” Error After Update to UMS 12.08.100
Troubleshooting Endless Loop of Web App Login when UMS Installed with Non-default Port

Logon Failures in the IGEL UMS

Troubleshooting UMS Console Logon Fails
Troubleshooting UMS Console Login with AD User Account Fails
Troubleshooting Login to the UMS Fails after Update

Active Directory / LDAP

How to Integrate Active Directory in IGEL UMS

Configuring an AD Connection
Importing Users from AD to UMS
Assigning Permissions
Configuring an LDAP Connection

Troubleshooting Problems When Configuring an Active Directory with LDAP over SSL
Troubleshooting Import of Administrator Accounts from Active Directory Fails
How to Configure IGEL UMS As Identity Broker
Troubleshooting: Database Connection Error in the UMS Administrator CLI with AD Native Authentication

Profiles in IGEL UMS

How to Find Out a Profile's Priority in the IGEL UMS
Precedence of IGEL UMS Profiles and Universal Firmware Updates
How to Assign Profiles to Devices Filtered by Views or Search in IGEL UMS
Troubleshooting: Profile Settings Not Applied

Misc

Where Can I Find the IGEL UMS Log Files?
Clearing stdout.log and stderr.log in IGEL UMS
Clearing up the UMS
How to Remove a UMS Certificate from an OS 11 Device
How to Configure Notifications in the IGEL UMS
Troubleshooting: Incorrect Timezone Information (Daylight Saving Time, DST)
How to Configure the IGEL UMS to Send Emails via Gmail
How to Search with Regular Expressions in IGEL UMS
How to Copy Sessions in IGEL Setup or IGEL UMS
How to Speed up Drag & Drop for Large Structure Trees
Best Practices: Antivirus Configuration on IGEL UMS Server
Troubleshooting: Licensing with Smartcard Fails
Why Do Devices Appear Automatically In a New Database of the IGEL UMS?

IGEL Universal Management Suite Network Configuration

NGINX Example Configuration for Reverse Proxy in IGEL OS with SSL Offloading
F5 BIG IP Example Configuration as Reverse Proxy in IGEL UMS with SSL Offloading
Azure Application Gateway Example Configuration as Reverse Proxy in IGEL UMS with SSL Offloading
Citrix Netscaler Example Configuration as Reverse Proxy in IGEL UMS with SSL Offloading
Configure the UMS to Integrate Reverse Proxy with SSL Offloading
Useful IGEL UMS Features for Managing Reverse Proxy Connected Devices

UMS Reference Manual

What is New - Knowledge Base Updates for IGEL UMS 12.11.100
Overview of the IGEL UMS
Feature Matrix: UMS Web App vs. UMS Console
Registering the IGEL UMS

UMS Console User Interface

User Interface Areas of the IGEL UMS Console
Menu Bar of the IGEL UMS Console
Structure Tree of the IGEL UMS Console
Symbol Bar
Content Panel of the IGEL UMS Console
Messages in the IGEL UMS Console
Status Bar in the IGEL UMS Console
Assigned Objects in the IGEL UMS Console
Context Menu in the IGEL UMS Console
Search for Objects in the IGEL UMS Console

Profiles in the IGEL UMS

Choosing the Right Profile
Configuration Levels

Using Profiles

Creating Profiles in the IGEL UMS
How to Allocate IGEL UMS Profiles
How to Check Profiles in the IGEL UMS
How to Edit Profiles in the IGEL UMS
How to Remove Assigned Profiles from a Device in IGEL UMS
Deleting Profiles

Exporting and Importing Profiles

Exporting a Profile and Firmware

Importing a Profile and Firmware

Importing Profiles with Unknown Firmware

Copy Profiles in the IGEL UMS
Copy Profile Directories in the IGEL UMS
Comparing Profiles in the IGEL UMS

Prioritization of Profiles in the IGEL UMS

Order of Effectiveness of Profiles

Example – Standard Profiles

Order of Effectiveness of Profiles in IGEL Shared Workplace

Order of Effectiveness of Priority Profiles

Example – Priority Profiles
Example – Priority and Various Standard Profiles
Priority Profiles in IGEL Shared Workplace

Order of Effectiveness of All Profiles
Summary - Prioritization of IGEL UMS Profiles

Effectiveness of Settings

Priority Profiles in the IGEL UMS

Template Profiles in the IGEL UMS

How to Activate Template Profiles in the IGEL UMS

How to Create Template Keys and Values

Creating Keys and Values in the Profile

How to Use Template Keys in Profiles
How to Assign Template Profiles and Values to the Devices in the IGEL UMS
How to Create Value Groups from Template Keys
How to Export Template Keys and Value Groups in the IGEL UMS
How to Import Template Keys and Value Groups in the IGEL UMS

Corporate Identity Customizations in the IGEL UMS

How to Create Corporate Identity Customization in the IGEL UMS Console

Start Button
Start Menu
Taskbar Background
Screensaver
Screensaver (Custom Partition)
Bootsplash
Background Image

How to Export Corporate Identity Customizations in the IGEL UMS Console
How to Import Corporate Identity Customizations in the IGEL UMS

Devices - Managing Devices in the IGEL UMS

View Device Information in the IGEL UMS

Managing Devices

How to Create a Device Directory in the IGEL UMS
How to Copy a Device Directory in the IGEL UMS
How to Import a Device Directory in the IGEL UMS
How to Delete a Directory in the IGEL UMS
How to Move Devices in the IGEL UMS
How to Assign Firmware Updates to Devices in the IGEL UMS

Configuring Devices in the IGEL UMS

How to Copy a Session in the IGEL UMS

Exporting and Importing Device Data in the IGEL UMS

How to Export Firmwares in the IGEL UMS
How to Import Firmwares in the IGEL UMS
How to Export Device Settings in the IGEL UMS
How to Import Devices as Profiles in the IGEL UMS

Sending Messages to Devices in the IGEL UMS

Message Editor

Accessing Devices via Secure Terminal (Secure Shell) in the IGEL UMS

Configuring the Secure Terminal in IGEL UMS
How to Use the Secure Terminal in the IGEL UMS

Shadowing - Observe IGEL OS Desktop via VNC

How to Launch a VNC Session in the IGEL UMS
IGEL VNC Viewer
External VNC Viewer
Secure Shadowing (VNC with SSL/TLS)

Shared Workplace Users in the IGEL UMS

Views - Filtering for Devices in the IGEL UMS

How to Create a New View in the IGEL UMS

Possible Search Criteria in the IGEL UMS
Example: Creating a View
Text Mode of Views: Matrix of Possible Criteria and Operators

How to Save the View Results List in the IGEL UMS
How to Copy a View Directory in the IGEL UMS
How to Copy a View in the IGEL UMS
How to Send a View as Mail in the IGEL UMS
How to Assign Objects to a View in the IGEL UMS

Jobs - Sending Automated Commands to Devices in the IGEL UMS

How to Set Up a New Job in the IGEL UMS
Commands for Jobs in the IGEL UMS
Job Configurations and Execution Results in the IGEL UMS
Assigning Objects to a Job in the IGEL UMS

Universal Firmware Update in the IGEL UMS

Check for New Firmware Updates
Snapshot -> Universal Firmware Update
Firmware Archive (Zip File) -> Universal Firmware Update

Search History in the IGEL UMS

Context Menu of a Search Query

Recycle Bin - Deleting Objects in the IGEL UMS

UMS Administration

UMS Network - Managing the Network in the IGEL UMS

Load Balancer - View Your IGEL UMS Load Balancer Information

IGEL Cloud Gateway - Managing an ICG Connection in the IGEL UMS

IGEL Cloud Gateway (Instance) in the IGEL UMS

Server - View Your IGEL UMS Server Information

Global Configuration in the IGEL UMS

Managing Device Attributes for IGEL OS Devices in the IGEL UMS

Licenses

UMS Licenses
Device Licenses
Deployment - Deploying Licenses through the IGEL UMS

Certificate Management in the IGEL UMS

Device Communication Certificates in the IGEL UMS
Web Certificates in the IGEL UMS
Cloud Gateway Certificates in the IGEL UMS

Device Network Settings for the IGEL UMS
Server Network Settings in the IGEL UMS
First-authentication Keys in the IGEL UMS

Administrative Tasks - Configure Scheduled Actions for the IGEL UMS

Create Data Backup as Administrative Task in the IGEL UMS
Remove Unused Firmwares as an Administrative Task in the IGEL UMS
Delete Logging Data as an Administrative Task in the IGEL UMS
Delete Job Execution Data as an Administrative Task in the IGEL UMS
Delete Administrative Task Execution Data as an Administrative Task in the IGEL UMS
Delete Process Events as an Administrative Task in the IGEL UMS
Delete Devices as an Administrative Task in the IGEL UMS
Export View or Advanced Search Result via Mail as an Administrative Task in the IGEL UMS
Save View or Advanced Search Results in the File System in the IGEL UMS
Assign Objects to the Devices of Views or Device Searches in the IGEL UMS
Detach Assigned Objects from Devices of Views or Device Searches as an Administrative Task in IGEL UMS
Delete Asset Information History as an Administrative Task in IGEL UMS
Send Notification Information via Email as an Administrative Task in the IGEL UMS
Cleanup Device Licenses as an Administrative Task in the IGEL UMS
Deploy / Exchange Device Licenses

UMS ID
Proxy Server Configuration in the IGEL UMS

Default Directory Rules

Symbol Bar
How to Create a Default Directory Rule
Finding Default Directory Rules
How to Apply Default Directory Rules
Editing a Rule
Combining Conditions
Using the Netmask

Universal Firmware Update
Wake on LAN Configuration in the IGEL UMS
Active Directory / LDAP in the IGEL UMS
Remote Access Configuration in IGEL UMS

Logging in the IGEL UMS

Remote Security Logging in IGEL

Mail Settings
Messages to Devices
Misc Settings in IGEL UMS
UMS Features
Identity Provider Configuration in IGEL UMS

Importing Active Directory Users

Searching in the Active Directory
Import Results List

Administrator Accounts in the IGEL UMS

Effective Rights in IGEL UMS

General Administrator Rights in IGEL UMS

Object-Related Access Rights

Available Rights
Assignment of Objects

Access Rights in the Administration Area
Basic Access Rights

User Logs in the IGEL UMS

Logging Dialog Window: Setting a Filter

Setting a Filter for Events
Filter for Messages
Setting a Filter for Categories
Notes

Save Support Information / Send Log Files to Support

Support Wizard - How to Send Log Files in the IGEL UMS

Save Device Files for Support in the IGEL UMS

The IGEL UMS Administrator

Settings - Change Server Settings in the IGEL UMS Administrator
UMS ID Backup in the IGEL Administrator

Backups

Creating a Backup of the IGEL UMS
Restoring a Backup
Deleting a Backup
Planned Backup

Data Source

Activating a Data Source
Copying a Data Source
Optimizing the Active Embedded DB
Changing the UMS Superuser
How to Set Up a Data Source in the IGEL UMS Administrator

Distributed UMS - Perform Local UMS Actions in the IGEL UMS Administrator
IGEL UMS Administrator Command-Line Interface

Files - Registering Files on the IGEL UMS Server and Transferring Them to Devices

How to Transfer a File to the IGEL UMS Server
How to Update a File Version in the IGEL UMS

Registering IGEL OS Devices on the UMS Server

How to Scan the Network for Devices and Register Devices on the IGEL UMS

Importing Devices

Import with Short Format
Import with Long Format
Import with IGEL Serial Number

Registering Devices Automatically on the IGEL UMS
Setting up Devices Manually

IGEL UMS Web App

Important Information for the IGEL UMS Web App
How to Log In to the IGEL UMS Web App
IGEL UMS Web App User Interface

Search for Devices in the IGEL UMS Web App

How to Share Searches in the IGEL UMS Web App
How to Use Advanced Search in the IGEL UMS Web App

Devices - View and Manage Your Endpoint Devices in the IGEL UMS Web App

How to Assign Objects in the IGEL UMS Web App
How to Send a Message to Devices via the IGEL UMS Web App
UMS as a Certificate Authority (CA) Proxy
How to Manage Custom Device Attributes in the IGEL UMS Web App
How to Reset a Device to Factory Defaults via the IGEL UMS Web App
Remote Access to Devices via Shadowing in the IGEL UMS Web App
How to Export Device Settings as a Profile in the IGEL UMS Web App
How to Manage First-Authentication Keys in the IGEL UMS Web App
How to Manage Virtual Machines Running on IGEL OS 12 from the IGEL UMS Web App

Creating a Directory Structure in the IGEL UMS Web App

How to Move Devices in the IGEL UMS Web App
How to Copy a Device Directory in the IGEL UMS Web App
Moving a Device Directory
How to Rename a Directory in the IGEL UMS Web App

Configuration - Centralized Management of Device Settings in the IGEL UMS Web App

How to Create and Assign Profiles in the IGEL UMS Web App
How to Check which Profiles Define Parameters in the IGEL UMS Web App
Exporting and Importing Profiles in the IGEL UMS Web App
How to Use Template Profiles in IGEL UMS Web App
How to Use Corporate Identity Customizations in IGEL UMS Web App
Upload and Assign Files in the IGEL UMS Web App

Apps - Import and Configure Apps for IGEL OS 12 Devices via the IGEL UMS Web App

How to Import IGEL OS Apps from the IGEL App Portal
How to Install OS 12 Apps in a UMS Environment with Limited or No Internet Access
How to Set a Default Version of an App in the IGEL UMS Web App
How to Assign Apps to IGEL OS Devices via the UMS Web App
Checking Installed Apps via the IGEL UMS Web App
Detaching Apps from the IGEL OS Device in IGEL UMS Web App
How to Delete Apps in the IGEL UMS Web App

Updating IGEL OS Apps

How to Trigger the App Update in the IGEL UMS
Multistage Update of the IGEL OS Base System
How to Configure the Background App Update in the IGEL UMS Web App
How to Configure Update Settings for Apps in the IGEL UMS Web App

How to Export and Upload Apps to the IGEL UMS
How to Make Devices Download from App Portal when UMS is Configured as the App Proxy as the Global Setting
Configuring Global Settings for the Update of IGEL OS Apps

System Settings in the IGEL UMS Web App
Logging in the IGEL UMS Web App
How to Use the Recycle Bin in the IGEL UMS Web App

Automation Area in the IGEL UMS Web App

How to Create and Manage Jobs in the IGEL UMS Web App

User Management and IdP Management in the IGEL UMS Web App

How to Create User Groups in the IGEL UMS Web App
How to Configure an Identity Provider Client in the IGEL UMS Web App
How to Map Identity Provider Roles in the IGEL UMS Web App
How to Configure Options for the Login Page in the IGEL UMS Web App
How to Change User Password in the IGEL UMS Web App

Permission Management in the IGEL UMS Web App

How to Manage Global Permissions in the IGEL UMS Web App
How to Manage Object Permissions in the IGEL UMS Web App
How to Manage Administrative Permissions in the IGEL UMS Web App

License Management in the IGEL UMS Web App

UMS Licenses and UMS ID in the UMS Web App
License Deployment in the UMS Web App
License Deployment Protocol in the UMS Web App

How to Save Support Information and Log Files in the IGEL UMS Web App

UMS Extensions

IGEL UMS High Availability (HA)

IGEL UMS HA Configuration Options

HA Installation

HA: Installation Requirements
Adding Further Servers to the HA Network
Installing the First Server in an HA Network

Updating the Installation of an HA Network

How to Update a UMS HA Installation: With Downtime of the Servers
How to Update a UMS HA Installation: Without Downtime of the Servers

Licensing the High Availability Extension
UMS HA Health Check - Analyse Your IGEL UMS High Availability and Distributed UMS Systems
IGEL UMS HA Services and Processes