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IGEL Insight Service

IGEL Insight Service is activated by default after a Universal Management Suite (UMS) installation. After the installation, at the first start of the IGEL UMS Console or the UMS Web App, you are presented with a dialog with information on the IGEL Insight Service. If you want to deactivate the IGEL Insight Service, click Go to Settings and disable it under Disable Insight Service. If you close the dialog, IGEL Insight Service remains activated.

IGEL Insight Service can be activated or deactivated anytime under UMS Console > UMS Administration > Global Configuration > UMS Features or under UMS Web App > Network > Settings > UMS Features. The configuration of the IGEL Insight Service is preserved in case of an update installation.


IGEL Insight Service collects analytical and usage data from all users to 

  • improve IGEL products and services and the user experience

  • inform you about available software and security updates

  • provide recommendations for system optimization (software and hardware)

  • identify potential performance issues regarding apps in your setup

  • improve customer support and consulting

  • provide you with direct access to software and hardware insights, e.g. reports, based on your data

Legal basis for the data processing is IGEL’s legitimate interest in accordance with Art. 6 (1) (f) General Data Protection Regulation (GDPR). It is IGEL's legitimate interest to pursue the above detailed purposes to improve its products and services, and to provide its customers with more secure, up-to-date, and optimized software as well as optimal customer support.

We do not share your data with third parties outside the IGEL group. Your data is stored on servers in the EU.

The identity of the individual IGEL OS device will only be stored pseudonymously. The data will be deleted after five years.

You can object to the processing by disabling the Insight Service functionality in your settings. By objecting you will not receive further recommendation based on your setup and you can not be provided with access to software and hardware insights based on your data.

For more information, please refer to IGEL's privacy policy.

Where Are the IGEL Cloud Services Data Stored?

Currently, the IGEL Cloud Services and apps available in the IGEL App Portal are stored in Azure Region West-Europe, location Amsterdam. The associated app metadata are stored in Frankfurt (Germany west central).

The Insight Service data are currently also stored in Frankfurt (Germany west central).

All data centers and their operators are fully ISO/IEC 27001 certified.

Data Collected by the IGEL Insight Service

  • Company identifier

  • UMS identifier

  • Pseudonymized device identifier

  • Name of the application

  • Version of the application

  • Manufacturer of the device

  • Model of the device

  • CPU of the device

  • RAM of the device

  • Mainboard of the device

  • GPU of the device

  • Storage hardware of the device

  • Network / Wi-Fi hardware information of the device

  • Peripheral hardware information of the device

  • Timestamp

  • Client type (Insight Service Data Collector)

  • Client version (Insight Service Data Collector)



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