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Troubleshooting: Possible Error Codes During the Onboarding

During the onboarding with the IGEL Onboarding Service or with the one-time password method, the following internal errors may occur.


Error message: "Could not manage your device because of an internal error (<error-code>)"

Error Code

Meaning

30

Onboarding service not reachable anymore

32

Invalid arguments

33

Failed to initialize EST API

34

Failed to load trust chain

35

Failed to load key pair

36

Failed to load private key

37

Failed to get CA certificates from server

For information on the solution, see Troubleshooting: Error 37 during Onboarding of an IGEL OS12 Device.

38

Failed to enroll a certificate from server

For information on the solution, see Troubleshooting: Error 38 during the Onboarding of an IGEL OS 12 Device.

39

Failed to retrieve the enrolled certificate

40

Failed to convert the enrolled certificate to PEM

41

Failed to save the enrolled certificate

42

Failed to create a TLS context

43

Failed to create a TLS handle

44

Failed to establish a TCP connection

45

Failed to establish a TLS connection

46

Failed to verify TLS certificate chain

47

Failed to load system trust store

If you have checked your configuration and everything seems to be correct, collect the log files as described under  Debugging / How to Collect and Send Device Log Files to IGEL Support  and contact IGEL Support.


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