During the onboarding with the IGEL Onboarding Service or with the one-time password method, the following internal errors may occur.
Error message: "Could not manage your device because of an internal error (<error-code>)"
|
Error Code |
Meaning |
|---|---|
|
30 |
Onboarding service not reachable anymore |
|
32 |
Invalid arguments |
|
33 |
Failed to initialize EST API |
|
34 |
Failed to load trust chain |
|
35 |
Failed to load key pair |
|
36 |
Failed to load private key |
|
37 |
Failed to get CA certificates from server For information on the solution, see Troubleshooting: Error 37 during Onboarding of an IGEL OS12 Device. |
|
38 |
Failed to enroll a certificate from server For information on the solution, see Troubleshooting: Error 38 during the Onboarding of an IGEL OS 12 Device. |
|
39 |
Failed to retrieve the enrolled certificate |
|
40 |
Failed to convert the enrolled certificate to PEM |
|
41 |
Failed to save the enrolled certificate |
|
42 |
Failed to create a TLS context |
|
43 |
Failed to create a TLS handle |
|
44 |
Failed to establish a TCP connection |
|
45 |
Failed to establish a TLS connection |
|
46 |
Failed to verify TLS certificate chain |
|
47 |
Failed to load system trust store |
If you have checked your configuration and everything seems to be correct, collect the log files as described under Debugging / How to Collect and Send Device Log Files to IGEL Support and contact IGEL Support.